Officials from the International Courier and Exchange Company (EMCI), belonging to Correos de Cuba, interviewed by official media, confirmed the enormous delays in the delivery of packages in Cuba and gave their excuses. In addition, they pointed out that customer complaints were not numerous or “alarming.”
According to a report by Cubadebate, on September 16, delays in the delivery of packages are causing concern among Correos de Cuba customers, but “despite the difficulties, The level of complaints or claims from our clients is neither high nor alarming. with respect to previous periods”
A customer identified as Ernesto, according to the report, expressed his frustration on the Correos de Cuba website, saying that he has “packages checked in since August” that have not yet left Havana. “How long will I have to wait?” he asked, reflecting the discontent of many users over delays in the delivery of shipments.
This type of comment is repeated on the platform, where most customers express their concern about delays in the transportation of packages nationwide, managed by the International Courier and Exchange Company (EMCI), which belongs to the Correos de Cuba Business Group.
Delays and complaints about package shipments to Cuba
In an interview with Cubadebate, the general director of EMCI, Mirta Larrinaga Rodríguez, acknowledged that “90% of the dissatisfaction is related to the delay in the delivery of couriers.”
According to Larrinaga, The main reason for these delays is the fuel shortage. that affects the country, they said.
EMCI confirmed that they set a 30-day deadline from the nationalization of shipments until their delivery to the final recipient. However, this time is often extended, especially towards the central and eastern regions of the country, due to the aforementioned shortage.
Regarding the delays and complaints, the official warned that “some people start counting the delivery time from the moment the shipment leaves abroad, but the 30 days we have established start from the moment the product is nationalized in our offices. The delay in arriving in Cuba depends on the region where the product comes from and the means of transport used. There are shipments by air that take 72 hours, others by boat take 15 days. A boat from Spain, for example, can take between 30 and 45 days,” said an official.
They then explained that when shipments arrive in the country, they are not received directly by Correos de Cuba, but by the port, airport and customs authorities.
These must undergo a control process before being delivered to the Cuban Post Office representation at those points, and then transferred to the headquarters of the International Courier and Exchange Company.
This procedure, in itself, adds delays to the process, they said, since at this stage the 30-business-day period for delivery to the final recipient has not yet begun.
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– What are the main reasons for the delays in package deliveries to Cuba?
Delays in Package Deliveries to Cuba: Officials Blame Fuel Shortage, Customers Express Frustration
Are you waiting for a package to arrive in Cuba, but it’s taking longer than expected? You’re not alone. The International Courier and Exchange Company (EMCI), a subsidiary of Correos de Cuba, has confirmed that there are significant delays in the delivery of packages in Cuba. While officials downplay the number of customer complaints, frustrated customers are taking to social media to express their concerns.
The Reason Behind the Delays: Fuel Shortage
According to EMCI’s general director, Mirta Larrinaga Rodríguez, the main culprit behind the delays is the fuel shortage affecting the country. This shortage is causing a ripple effect on the transportation of packages nationwide, leading to longer delivery times.
What’s Causing the Frustration?
Customers are frustrated because they’re not receiving their packages on time. One customer, identified as Ernesto, expressed his frustration on the Correos de Cuba website, saying that he has “packages checked in since August” that have not yet left Havana. His concern is echoed by many users who are worried about the lengthy delays in the delivery of shipments.
The Official Response
Despite the frustration from customers, EMCI officials claim that the level of complaints or claims from clients is “neither high nor alarming” compared to previous periods. They argue that some customers start counting the delivery time from the moment the shipment leaves abroad, but the 30-day deadline they’ve established starts from the moment the product is nationalized in their offices.
The Reality on the Ground
However, customers are not convinced by the official response. They point out that the 30-day deadline is often extended, especially towards the central and eastern regions of the country, due to the fuel shortage. This means that packages can take several weeks or even months to arrive, leading to frustration and anger among customers.
Understanding the Delivery Process
To better understand the delivery process, it’s essential to know that EMCI sets a 30-day deadline from the nationalization of shipments until their delivery to the final recipient. However, the time it takes for a shipment to arrive in Cuba depends on various factors, including the region where the product comes from and the means of transport used. Shipments by air can take 72 hours, while those by boat can take 15 days or more.
Conclusion
The delays in package deliveries to Cuba are a pressing issue that affects many people. While officials blame the fuel shortage, customers are frustrated by the lack of communication and transparency about the delivery process. To reduce frustration and anxiety, it’s essential for EMCI and Correos de Cuba to provide more accurate information about delivery times and to work towards finding a solution to the fuel shortage.
Keywords: package deliveries to Cuba, delays, fuel shortage, Correos de Cuba, International Courier and Exchange Company (EMCI), customer complaints, delivery process.
Not as high as perceived. They assure the public that they are working diligently to address the issues, but many customers remain skeptical about the effectiveness of the responses given the ongoing delays.
Delays in Package Deliveries to Cuba: Officials Blame Fuel Shortage, Customers Express Frustration
Are you waiting for a package to arrive in Cuba, but it’s taking longer than expected? You’re not alone. The International Courier and Exchange Company (EMCI), a subsidiary of Correos de Cuba, has confirmed that there are significant delays in the delivery of packages in Cuba. While officials downplay the number of customer complaints, frustrated customers are taking to social media to express their concerns.
The Reason Behind the Delays: Fuel Shortage
According to EMCI’s general director, Mirta Larrinaga Rodríguez, the main culprit behind the delays is the fuel shortage affecting the country. This shortage is causing a ripple effect on the transportation of packages nationwide, leading to longer delivery times.
What’s Causing the Frustration?
Customers are frustrated because they’re not receiving their packages on time. One customer, identified as Ernesto, expressed his frustration on the Correos de Cuba website, saying that he has “packages checked in since August” that have not yet left Havana. His concern is echoed by many users who are worried about the lengthy delays in the delivery of shipments.
The Official Response
Despite the frustration from customers, EMCI officials claim that the level of complaints or claims from clients is