Description
Cloud Account Executive
Location: UK (London)
We are Salesforce, the pioneering Customer Company that inspires the future of business through the powerful combination of AI, Data, and CRM. By adhering to our core values, we partner with companies across various industries to forge innovative pathways and establish deeper connections with customers. We also empower you to embody the spirit of a Trailblazer—driving your personal performance and career growth, exploring new avenues, and contributing positively to the world. If you share our vision that business serves as the most effective platform for change, and you believe in organizations thriving while making a positive impact, you are in the right place.
Service Cloud represents a cutting-edge, cloud-based platform designed to revolutionize customer service. Built on the robust Salesforce platform, Service Cloud equips businesses with the tools to streamline their customer service operations across multiple channels. By creating a unified view of customer interactions, it leverages powerful features for field service, web chat, CTI, and social customer service, enabling businesses to enhance their service efficiency.
This innovative solution allows customer service agents to operate more swiftly and productively across vital communication avenues, such as phone, email, web chat, and social media. By making customer service more seamless, businesses can elevate their customer satisfaction scores while effectively reducing operational costs.
Role Description:
We seek a dynamic individual who possesses exceptional energy, leadership qualities, and proactive initiative to raise awareness for our fastest-growing application, the Service Cloud. This Service Engagement role will primarily focus on enhancing the capabilities of Contact Centres and leveraging AI applications within customer service settings.
You will play an integral role in promoting our Service Cloud product suite to potential customers, specifically within the Consumer Goods sector. Your emphasis will be on advancing solutions related to Voice, Digital Engagement, and AI functionalities.
Your Impact:
At Salesforce, you will thrive in a collaborative and innovative environment, fully empowered to sell business application solutions that are poised for success. You will establish meaningful relationships with both current and prospective customers, acting as a trusted advisor who comprehends their unique challenges and objectives. By consulting on the Salesforce Service Cloud, you will champion solutions aimed at helping clients accomplish their overarching business goals and pioneering advancements within their organizations. As a cherished member of our Ohana, you will have the opportunity to contribute to our business growth while enjoying a collaborative and engaging atmosphere.
Your Qualifications
A consistent track record of selling software or technology solutions at the C-level, specifically targeting accounts ranging from 0 to 2000 employees, is essential.
Across all sales teams, we are looking for the following attributes:
Demonstrated consultative selling experience is crucial. Adept prospecting skills are a must, as well as the ability to articulate clear ROI. Robust objection handling skills will serve you well in this role. We prefer individuals who are highly coachable and possess strong business acumen. Your planning and closing abilities should be exceptional. Strong communication skills that facilitate collaboration and influence in a “win as a team” environment are key. Finally, a relentless drive for results is essential for success in this position.
What skills are essential for a Cloud Account Executive to succeed at Salesforce?
**Interview with Rachel Thompson, Cloud Account Executive at Salesforce**
**Interviewer:** Welcome, Rachel! Thank you for joining us today. You are part of Salesforce, a pioneer in the cloud computing space. Can you start by telling us what draws you to the role of Cloud Account Executive?
**Rachel Thompson:** Thank you for having me! I’m truly passionate about connecting businesses with innovative solutions. As a Cloud Account Executive, I get to promote Salesforce’s Service Cloud, which is designed to revolutionize customer service. It’s exciting to be part of a team that empowers companies to enhance their customer engagement through AI, data analytics, and a comprehensive view of customer interactions.
**Interviewer:** That’s inspiring! Speaking of Service Cloud, can you elaborate on how this platform impacts customer service operations?
**Rachel Thompson:** Absolutely! Service Cloud is a cutting-edge platform that streamlines customer service across multiple channels. It integrates services like web chat, social media, and phone support, making it easier for agents to manage interactions seamlessly. This not only increases efficiency but also boosts customer satisfaction scores as businesses can respond swiftly and accurately to inquiries. It represents a shift towards more intelligent, responsive customer service, which is vital in today’s fast-paced environment.
**Interviewer:** It’s fascinating how technology is reshaping customer engagement. As someone who plays a role in promoting these solutions, what qualities do you believe are essential for success in your position?
**Rachel Thompson:** Great question! To excel as a Cloud Account Executive, one needs exceptional energy and proactive initiative. The ability to lead conversations and inspire confidence in clients about our technology is crucial. Additionally, having a deep understanding of AI applications within customer service settings can greatly enhance how we communicate the benefits of our products. It’s all about fostering trust and demonstrating how we can drive their business forward.
**Interviewer:** Salesforce emphasizes the idea of being a “Trailblazer.” Can you explain what this means in the context of your work and how it influences the Salesforce culture?
**Rachel Thompson:** The spirit of a Trailblazer at Salesforce encourages us to explore new avenues for personal growth and innovation. It embodies our core values that advocate change through business. In my role, being a Trailblazer means continuously learning and adapting to the needs of our customers, while also contributing positively to the world around us. It’s about leading by example and empowering others—whether that’s clients we help or colleagues we collaborate with.
**Interviewer:** Thank you, Rachel! Your insights into Salesforce and the role of Cloud Account Executive highlight the exciting developments in cloud-based customer service. We appreciate your time today!
**Rachel Thompson:** Thank you! I look forward to seeing how we can continue to innovate and enhance customer service together.
