If there’s a problem with a PS4 or PS5, users can take to Twitter to chat directly with a Playstation Support member. An extremely practical service to quickly find a solution to a specific problem and which avoids having to survey endless pages of online help. Unfortunately, this option will end on August 1, 2022.
Unfortunately, PS4 consoles and PS5 are not free from defects, and it may happen to encounter certain problems. This is the case with the rest mode of the PS5 for example, which can cause some problems such as the sudden extinction of the console or even crashes.
When players encounter bugs, it is possible to go to Sony’s Ask Playstation Twitter account to access the manufacturer’s support on the social network. This solution is extremely practical since it allows you to contact a Sony technician directly to explain your problem and find a solution quickly.
Playstation is ending support on Twitter
Unfortunately, Sony has just announced that this support system via Twitter will close on August 1, 2022. “From August 1, Playstation 1-To-1 support via Twitter will no longer be available. To sign in to Playstation Support, visit the Guide to Contacting Playstation Support. For support articles and self-help resources, visit Playstation Support. For support videos, visit the YouTube channel Playstation Support”, specifies Sony on the blue bird.
From now on, and to obtain assistance in the event of a problem with your Playstation console, players will have three means at their disposal. First, you can go to l’Assistance Playstation. You will find many online help articles dedicated to different categories as :
- Account and security
- PS Store and refunds
- Subscriptions
- Jeux
- Materials and repairs
- Security
The second option is to go to the official Playstation Support YouTube pagewhere players can find different tutorial videos like “Problems with payment methods” or “Set a spending limit for a child on PS5″ for example.
It is also possible access the online Playstation Assistant from which you can enter into conversation with a chatbot. Be careful though, this chatbot is only used to reset the password of your Playstation account. If you want to chat with a Sony technician, you will now have to call playstation customer service by phone on 01 70 70 07 78 (available Monday to Friday from 9:30 a.m. to 7:30 p.m.).
