2023-05-01 20:05:40
The Covid-19 pandemic and the need for isolation have accelerated the process of implementing virtual healthcare services around the world. At the same time, artificial intelligence (AI) programs such as ChatGPT have gained popularity among audiences looking for quick health advice. The novelty divides the opinion of health professionals.
Researchers at the University of California, USA, compared written physician and ChatGPT responses to real-world health questions posted on the AskDocs forum on Reddit, to assess content quality and patient care empathy. The results were published on Friday (4/28) in the journal JAMA Internal Medicine.
AskDocs is a platform with approximately 452,000 members who ask a wide range of medical questions and licensed healthcare professionals submit answers. About 200 questions sent to the site were randomly selected by the researchers.
A panel of three healthcare professionals evaluated responses provided by real doctors and artificial intelligence – without knowing where the responses came from. They preferred ChatGPT responses in 79% of cases and rated them as better quality as they were clearer, more complete, and more empathetic.
Good or very good quality responses were 3.6 times higher for ChatGPT than for physicians. Artificial intelligence explanations earned an average score of 4 for quality and 4.67 for empathy, while medical explanations received 3.33 and 2.33, respectively.
“ChatGPT messages contained nuanced and accurate information that often addressed more aspects of the patient’s questions than the physician’s responses,” said nurse and study co-author Jessica Kelley.
Professor John W. Ayers, lead author of the study, considers that doctors are overwhelmed by a barrage of electronic messages from patients seeking health advice, which has contributed to record levels of burnout in recent years.
“The opportunities to improve health with AI are enormous. AI-augmented care is the future of medicine,” says Ayers. The researcher is also deputy chief of innovation in the Division of Infectious Diseases and Global Public Health at the UC School of Medicine.
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