The work pressure at the airport is unrelenting at the moment, with both Schiphol and KLM facing staff shortages. The measures taken by KLM are aimed at restoring operational stability and thereby relieving the strain on the staff at Schiphol and KLM.
We are canceling 10 to 20 daily return flights to European destinations until August 28th.
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We will also severely limit the sale of remaining seats on KLM and KLM Cityhopper flights to European destinations. This frees up space for customers who are rebooked if their flight is cancelled. This measure will complement the existing sales restriction to accommodate passengers who need to be rebooked following missing their flight due to long queues at Schiphol and to comply with the restrictions Schiphol has placed on the number of passengers boarding locally.
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Customers who cannot fly will be informed in good time and rebooked on another flight. In most cases this flight will depart on the same day or as close as possible to the original booking. Passengers do not have to contact KLM for this purpose, but will be informed by KLM or their travel agent.
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Cargo is no longer booked and loaded on KLM Cityhopper flights. This reduces the work pressure for the handling staff on the ground.
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We also close the belly compartment for loose packages and mailbags on board flights to intercontinental destinations. This loose bulk material is stowed in containers that are delivered via the apron and can thus be loaded onto the aircraft more easily.
Air freight-related measures will remain in place until the end of the summer flight schedule (October 29).
KLM is confident that these measures will ensure smooth handling of incoming and outgoing flights in the coming weeks. KLM reiterates that these measures are temporary.
(red / KL)