2023-12-20 15:03:40
The Palais Cambon, rue Cambon in Paris, where the Court of Auditors has been located since 1912. laurencesoulez / stock.adobe.com
Since its launch in January 2023, this portal, which provides access to all administrative formalities for businesses, has seen a number of failures.
This was one of the major simplification promises of the 2019 Pacte law. The one-stop shop was to revolutionize the daily lives of business leaders, by bringing together on the same site, inpi.fr, the services of all the administrations with which bosses have regularly dealt since the 1980s: consular chambers (commerce and industry, crafts, agriculture), commercial court registries, Urssaf and the General Directorate of Public Finances (DGFiP). More than four years following the law was passed, the results are not glorious. Far from making life easier for managers, in recent months the portal has actually caused them a lot of cold sweats.
The opening of the famous counter was initially scheduled for January 1, 2023. Unfortunately, since this date, the internet portal has accumulated significant delays and malfunctions. And, a year later, the play seems to be playing itself once more, while the bosses continue to complain regularly. The Court of Auditors, which is devoting an audit to the counter, published this Wednesday, only half believes in an effective relaunch of the site. “It is therefore not possible to exclude that the deadline of January 1, 2024 for the use of the single window to carry out formalities is marked by significant dysfunctions”say the magistrates.
The Court points the finger at the governance and management of the mission. “The National Institute of Industrial Property (Inpi) was in charge of project management without any text specifying the organization of operational project management”notes his report, which regrets that these initial errors only began to be corrected from the summer of 2023.
Emergency procedure
In response to the audit, Bruno Le Maire specified that he had decided in June 2022 to entrust the management of the mission to his office. Severely, the magistrates underline the administration’s inability to review their initial schedule and readjust governance along the way. “The consequences of an insufficiently prepared and poorly conducted reform might therefore still be felt for several years without having provided businesses with the expected simplification”concluded the Court.
Hacked on its second day of operation in early 2023, the portal then regularly found itself out of service due to the saturation of its services. To the point that in February, the president of the Senate Finance Committee, Jean-François Husson, affirmed that this project would lead to “an almost complete paralysis of the commercial court registry services and, consequently, of the country’s activity”. To respond to these recurring failures, emergency procedures were put in place as early as February. Namely: the Infogreffe and Guichet Entreprises internet platforms and, the old-fashioned way, the submission of paper forms to the commercial court registry.
Relief procedures remain officially open until the end of December. Afterwards, “a new emergency procedure will be put in place from the end of 2023 to guarantee everyone a solution in the event of a possible malfunction”, specifies Bercy. The government has in fact revised its objectives downwards. Now he hopes for 2024 “to lead the single window towards its full effectiveness for declarants in a logic of continuous improvement, an objective which has been assigned to the operator, while ensuring maximum security for companies in their procedures”.
In the end, bump and drop, companies will have completed their formalities in 2023. For the whole year, « more than 2 million declarations have been filed on the one-stop shop, with a daily rate of 12,000 filings, including 100% of creation formalities and nearly 80% of termination formalities,” Bercy said.
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