| Author | Suchada Praphanwong |
|---|
CEO outside the textbook, managing people’s passions
‘Disrupt before being Disrupt’
Dr. Chairat Panturaumporn, M.D.
There is no fixed formula for managing an organization. because the world changes all the time Not only the entry of new innovations and technologies The key and heart of organizational management is Management of people with diverse origins, thoughts, behaviors, and dreams.
to head in the same direction to drive the organization forward efficiently
during the COVID-19 crisis Among the penpoints of not wanting to go to the hospital Samitivej Hospital has seen a 143% increase in its users, being the first hospital to open a Virtual Hospital service in just one year. The number of Telemedicine users has increased by more than 20 times.
Dr. Chairat Panturaumporn, Group Chief Executive Officer of Samitivej Hospital and BNH Hospital, winner of the People Management Award 2022 in the Best of CEO People Leader category from the Personnel Management Association of Thailand, said that the most important thing In leading a sustainable organization is managing people because people are the source of success. If the people in the organization are smart and good in terms of Quality, Service, Innovation, etc., which is in the middle of the water, it will be good, and the Financial aspect, which is considered downstream, will automatically follow.
⦁ Manage people, manage ‘passion’
Managing people in organizations with both the new generation and the old generation Dr. Chairat said that Like yin and yang, in black there is white, in white there is black.
People, whether old or new, have advantages and disadvantages. older people have experience have faith in one While the new generation will have a way of thinking that is not like the old generation. There is a new mind set, new skills, causing new challenges. lead to good plans and good results The proportions of black and white in yin and yang vary according to different situations. If the older generation is willing to listen and understand (Empathy) to support some matters. The new generation will be willing to surrender accordingly. When both parties can coordinate The organization can move forward.
For team management, it is like a piece of bread that can control all kinds of fish with different habits to move in the desired direction. Depending on which direction to throw, is to use the “dream” of people who create commitment (Passion) to follow the goals of the organization.
“Because human beings, as long as they have not attained enlightenment, naturally have defilements, greed, anger and delusion, differing in who has more and who has less. People management is the story of managing people’s passions in line with the goals of the organization.”
However, Dr. Chairat said that Every organization needs people. It must always depend on how it benefits people by saying what “will get” is the driving force. At the same time, using “fear” is another method. by saying what “loses” if you don’t do it That is fear-inducing. The use of “want” and “fear” helps lead people in the same direction. This is an introductory subject of general basic people management.
These principles are derived from work. On-site meeting with a variety of people both in the hospital and outside the hospital. Learn and understand the behavior of people under that context. and synthesized it into a non-traditional style of management unique
“Management of that person is different for each organization. according to the social context of that culture On the one hand we learn the diversity of people. On the other hand, learn a variety of jobs and situations. and then plug in (match) people to their jobs and
that situation.”
⦁ Disrupt yourself before being disrupted
At the same time, personnel evaluation is indispensable. to drive the entire organization together together in the same direction For those who are not ready, they will be modified to work in more suitable roles. It puts the right person in the right job and in the right situation. because the world is constantly changing Therefore, people management and development cannot be stopped.
Selection of people (Recruit) from the beginning It is another process to strengthen the organization. By selecting people with life goals and character that match the organization’s guidelines. and assess both commitment Performance and happiness in every 6 months
However, the evaluation of people at each level will be assessed differently. Everything has to be dynamic. Nothing is a fixed formula. If a higher level official Assessment will take another form. There is no job description. Recruitment of new officers is not the nature of employers and employees. must respect regarded as a benefactor Let’s build an organization to prosper. Will talk about the work that comes in and how to create work for the organization KPIs may be set with wage rates. which must reciprocate If you do better, you will receive a generous compensation as well.
“People’s success and happiness must go together. And aiming is not to rush to reach the goal quickly. but can stop to admire along the way It helps build power and move on. That is, along the way, must give him happiness. because success must always go hand in hand with happiness Unhappy success is not called true success.”
Dr. Chairat emphasized that Self-evaluation is important. Even the management team has to evaluate each other every 9 months. If the evaluation results are below average, we must quickly correct ourselves. Therefore, we must evaluate ourselves first. Don’t wait for other people to evaluate us, that is, you have to disrupt yourself before being disrupted because the world changes all the time. Good results in the past year This year might not be good.
⦁ A CEO who makes everyone in the organization love is wrong
In the past, executives made people afraid to look at each other as bad. An executive who makes people hate is no better. But now the world has changed. Executives will start to please people. which is wrong If everyone loves Even with bad people If afraid that people will hate it, therefore do not dare to blame In the end, it turns out to hurt the organization, so don’t make people love you. Must make good people love but makes people who are not good, not good, hate
Dr. Chairat said that In evaluating people, they are divided into “Plus / Minus / Multiply / Divide” People who are “Plus” and “Multiply” will take full care. Giving a full bonus is called “severely”, but those who are “negative” and “divided” will not have, no increase in salary, no bonus, called “seriously”. This is another basic principle of basic human management.
For high level officials such as supervisor level Must be skilled enough to understand a variety of addition, subtraction, multiplication, and division, and be able to use “minus” and “divide”.
In the case of gray people But smart and talented even if you understand the system but usually not in the frame Like a martial artist without a sword ingenious Managing people like this sometimes has to let go. to be able to work happily when he is happy and determined under certain conditions Will try to find a devious way to reach the goal without being guided.
Therefore Passion or commitment therefore most important As the saying goes, “100 wisdom is not equal to 1 desire, because 1 desire can create more than 100 methods.”
⦁ Non-management management to create a sustainable organization
Group Chief Executive Officer of Samitivej Hospital and BNH Hospital, the winner of the People Management Award 2022, said that executives must have a mind set. must think that managing people is easy make big things small make small things insignificant Sometimes there is no chance, we have to create opportunities.
Samitivej is the only organization without Vision. If there is Agile and Value, there is no Vision. how the world changes We adapt and know how to create value Know how to help others, such as the concept #I don’t want anyone to get sick. It is creating value that can last forever. Keep up with the present and keep up with the future so that it will be sustainable.
My definition of happiness is to make the lives of everyone involved. (Stakeholder) is better than before. We are here, we have an advantage because it can make the lives of staff, doctors, customers, communities, shareholders smile, have a better life than before. and can create value for him as well
As an executive of Samitivej Hospital Dr. Chairat said that It is a great honor to receive the People Management Award, an award that is very important to people. Thanks to the Personnel Management Association of Thailand because it reflects the image of the hospital make people understand that Samitivej takes good care of patients. because of good management Until people smile and be happy because he is good at people management, making people want to use the service. want to apply for a job with us because we take good care of the new generation Thanks to the new generation. New ideas cause us to adjust ourselves. He’s a good question. make us have a good plan
Samitivej’s next step what needs to be done to be sustainable is management without management Let the organization go by itself Therefore, we need to train people as much as we can.
Nowadays and able to catch up with the future, such as training everyone to have a service mind. Anyone who can do it is appreciated. If you can train the entire organization to have it, the organization can move forward. This is Agility.
At the same time, keep in mind that If society can’t survive We can’t live, so we have to be “beyond value” (Beyond value). We have values in 5 dimensions, which are the dimensions of staff/doctors, customers/communities, shareholders, society, and hospitals. because we make every life better than before and create value for those involved in all dimensions to be sustainable