About our products
■About our products
Our store basically sells used items that we have purchased from customers, unless otherwise specified in the product description.
When purchasing, specialized staff with long experience in the industry will purchase items in accordance with our store guidelines, appraise each item, and only sell items that pass our set standards.
We try to provide as much detail as possible about the condition of the item in the product description, but due to the nature of used items, there is also some subjectivity. Even if there is no mention in the product comments or images, there may be some damage such as odor, small holes, dirt or stains, frayed threads, etc. Also, there may be errors (about 2-3 cm) due to individual differences in size measurements, and oversights of product details that should be mentioned, so we cannot mention everything, so please refrain from purchasing if you do not understand used products or are nervous about perfection.
If you have any questions about the products we sell, please feel free to ask us.
■ About size and measurements
Sizes vary by brand. When ordering, please refer to the actual measurements in the product description.
*We cannot accept returns due to incorrect size. Please see here for how to measure your size.
Payment Method
Bank transfer Bank transfer fees will be borne by the customer.
Credit card: lump sum payment, revolving payment, installment payment
■Information based on the Specified Commercial Transactions Act
Click here for more details.
■ Privacy Policy
Click here for more details.
Delivery Information
■About shipping and delivery charges
At Life, shipping costs nationwide are 700 yen.
Please specify an arrival date within 7 days of the order date.
■Delivery will be made by Yamato Transport.
■We will ship your order 3-5 days after confirming your order. *Orders placed after 2:00 PM will be processed on the next business day.
■ Arrival date and time specification
・The possible designation date is 5 to 10 days after
・Available time slots
Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00
■We may not be able to meet your request depending on the delivery area. Also, orders placed after 9:00 a.m. will be treated as orders on the next business day, and will be shipped on or after the next business day, so we may not be able to meet your desired arrival date and time. Thank you for your understanding.
Returns Policy
If there is a defect in the product you purchased, we will accept returns. If you wish to return the product, please check the following and contact us within 5 days after receiving the product. (Non-returnable products are excluded.)
●Wrongly sent or defective item → Shipping and handling fees will be borne by our store
●Customer’s convenience → Shipping and handling fees to be paid by customer
■Return contact information
Phone number: 022-352-4633 Reception hours: Weekdays 12:00-16:00 (No reception on Saturdays, Sundays, and holidays. Please contact us by email outside of these hours.)
Email address: [email protected]
Return address: 〒984-0821
3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
Person in charge: Yokomichi (Customer Service Manager)
inquiry
■Contact us
E-mail：[email protected]
Inquiry reception hours: 10:00-16:00[年中無休（年末年始除く）]
We accept orders over the Internet 24 hours a day. However, inquiries by email after 4:00 p.m. will be accepted on the next business day. Please note that it may take some time to respond to your inquiries.
Physical store information
3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
What should I know about the condition of used items before purchasing?
Table of Contents
About Our Products: What You Need to Know
At our store, we take pride in offering high-quality used items that have been carefully selected and appraised by our experienced team. Our specialists have a keen eye for detail, ensuring that every item that leaves our store meets our strict standards. However, as with any used product, there may be some imperfections that are inherent to its pre-owned nature.
Understanding the Nature of Used Items
When purchasing from our store, please keep in mind that used items may have minor flaws such as odors, small holes, dirt, stains, or frayed threads. While we strive to provide accurate product descriptions and images, there may be instances where these imperfections are not mentioned. Additionally, there may be slight discrepancies in size measurements due to individual differences, so please make sure to check the actual measurements provided in the product description before making a purchase.
Size and Measurements
It’s essential to understand that sizes can vary between brands, so when ordering, please refer to the actual measurements in the product description. To avoid any misunderstandings, we recommend taking your own measurements before making a purchase. Unfortunately, we cannot accept returns due to incorrect size, so please ensure you’re confident in your selection.
Payment Methods
We offer convenient payment options to make your shopping experience with us seamless. You can choose from bank transfer (please note that transfer fees will be borne by the customer) or credit card payment, with options for lump sum, revolving, or installment payments.
Important Information
For your reference, we provide information based on the Specified Commercial Transactions Act, as well as our privacy policy, which outlines how we handle your personal data.
Delivery Information
Shipping and Delivery Charges
We offer nationwide shipping at a flat rate of 700 yen. When placing your order, please specify an arrival date within 7 days of the order date.
Delivery Details
Your order will be shipped via Yamato Transport, and we strive to dispatch your order within 3-5 days after confirming your payment. Please note that orders placed after 2:00 PM will be processed on the next business day.
Arrival Date and Time Specification
You can choose from the following time slots for your delivery: morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, or 19:00-21:00. While we do our best to accommodate your requests, please be aware that we may not be able to meet your desired arrival date and time depending on the delivery area.
Returns Policy
We understand that, on rare occasions, a product may not meet your expectations. If you wish to return a product due to a defect or incorrect delivery, please contact us within 5 days after receiving the product. We will gladly accept returns and bear the shipping and handling fees in cases where we are at fault. However, if the return is due to customer convenience, the customer will be responsible for the shipping and handling fees.
Return Contact Information
If you need to initiate a return, please reach out to us via phone (022-352-4633) during our reception hours (weekdays, 12:00-16:00). Alternatively, you can email us at [email protected] or send your return to the following address:
〒984-0821
3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
Our customer service manager, Yokomichi, will be happy to assist you with your return.
By shopping with us, you agree to our terms and conditions outlined above. We appreciate your understanding and cooperation, and we look forward to providing you with an exceptional shopping experience.
What types of products do you offer in your store?
About Our Products
At our store, we take pride in offering a curated selection of high-quality, pre-owned items that have been carefully sourced from customers. Our dedicated team of experts with extensive industry experience appraises each item to ensure that it meets our rigorous standards before listing it for sale. Please note that while we strive to provide accurate product descriptions, there may be slight variations or imperfections due to the nature of used items.
Product Condition and Description
We aim to provide detailed product descriptions and photographs to give you an accurate understanding of the item’s condition. However, we cannot guarantee that every minor flaw or imperfection will be mentioned. If you have any questions or concerns about a specific product, please don’t hesitate to reach out to us.
Size and Measurements
Please note that sizes may vary between brands, so we encourage you to refer to the actual measurements provided in the product description to ensure the best fit. We cannot accept returns due to incorrect size, so please take the time to measure yourself accurately before making a purchase.
Payment Methods
We offer convenient payment options, including bank transfer and credit card payments. For bank transfers, please note that the transfer fee will be borne by the customer. Credit card payments can be made in a lump sum, revolving payment, or installment payment.
Delivery Information
Shipping Costs and Delivery Times
We offer nationwide shipping at a flat rate of 700 yen. Please specify an arrival date within 7 days of the order date. Our shipping partner, Yamato Transport, will ensure that your order reaches you promptly.
Shipping Schedule
We will ship your order within 3-5 business days of confirming your payment. Orders placed after 2:00 PM will be processed on the next business day.
Arrival Date and Time Specification
You can choose from a range of arrival dates and time slots, including morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, and 19:00-21:00. Please note that we may not be able to meet your specific request depending on the delivery area.
Returns Policy
If you receive a defective product or an incorrect item, we will gladly accept returns. Please contact us within 5 days of receiving the product to initiate the return process.
Return Contact Information
Phone: 022-352-4633 (Reception hours: Weekdays 12:00-16:00)
Email: [email protected]
Return Address: 〒984-0821, 3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
Person in charge: Yokomichi (Customer Service Manager)
Inquiry
Contact Us
Email: [email protected]
Inquiry reception hours: 10:00-16:00 (Year-round, excluding New Year’s holidays)
We accept orders over the internet 24 hours a day, but inquiries by email after 4:00 p.m. will be accepted on the next business day. Please note that it may take some time to respond to your inquiries.
Physical Store
We don’t have a physical store, but you can always reach out to us through our website or email.
By shopping with us, you can trust that you’re buying high-quality, pre-owned items that meet our strict standards. If you have any questions or concerns, please don’t hesitate to contact us. We’re always here to help.
