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Page 2 to 5: Start pages | Page 6 to 8: Yann Féraudy – Preface | Page 9 to 15: Olivier Lavastre and Blandine Ageron – Introduction. From a support function to a strategic function | Page 17 to 29: Martin Beaulieu and Jacques Roy – Case 1. CISSSS | Page 30 to 44: Olivier Lavastre and Blandine Ageron – Case 2. Thales | Page 45 to 60: Ibtissem Hamouda – Case 3. Airbus | Page 61 to 72: Tarik Saikouk and Nejib Fattam – Case 4. Monastirakio-delta | Page 74 to 93: Romain Guillaud, Morgan Huc, François Fulconis and Gilles Paché – Case 5. AP-HM | Page 94 to 110: Marianna Riabova and Paul Reaidy – Case 6. Walmart | Page 111 to 123: Vichara Kin and Jean-Antoine Manzanares – Case 7. Lomak | Page 125 to 138: Nathalie Merminod and Thierry Allègre – Case 8. KFC | Page 139 to 154: Olivier Mevel and Thierry Morvan – Case 9. ETI | Page 155 to 178: Claire Capo and Valérie Michon – Case 10. FM Logistic | Page 180 to 194: Sophie Claye-Puaux and Aurélien Rouquet – Case 11. Barbotin | Page 195 to 205: Éric Lambourdière and Elsa Corbin – Case 12. Asia informatics | Page 206 to 215: Vincent Salaun – Case 13. TIL | Page 217 to 234: Gwenaëlle Oruezabala and Marc Bidan – Case 14. K-Line | Page 235 to 251: Élodie Kacioui-Maurin and Jennifer Lazzeri Gracia-Campo – Case 15. Private Parcel | Page 252 to 262: Anicia Jaegler – Case 16. Jean | Page 264 to 279: Morgane Leclercq, Charlotte Drouin, Karima Afif, Marie-Ève Gaboury-Bonhomme, Jacinthe Cloutier and Véronique Provencher – Case 17. Moisson Rive-Sud | Page 280 to 295: Ludivine Chaze-Magnan, Jessica Gerard, Émilie Hoareau and Dorsaf Zouari – Case 18. Lovebox | Page 296 to 306: End pages.
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