2023-07-06 18:20:00
There is a current in the profession called “Gonzo Journalism”, when the journalist is put to live the fact and produces his text according to his experience and observation. However, many times, the reporter finds himself in the middle of the newsworthy fact without having previously been inserted in it for that purpose.
This is the case of what will be reported in this Thursday’s column (6). A carrier has created negative debts on behalf of people who have never used its services. O TC Detective explains in depth now.
understand the case
This columnist received an email from Serasa with the information that the Score had dropped 163 points in the last update. In a quick query on the system, it was possible to verify that the reason was a negative debt.
The company statement provided more details regarding the “default”: an amount of BRL 517.21 for Transportadora Americana Ltda, whose due date was December 16, 2022.
To the fright of the one who keys you. That’s because, in addition to being unaware of the existence of this carrier, there was the additional fact of never having contracted this type of service in my life – much less at such a cost.
The path consisted of trying to contact the company, on July 3rd. A number that appears on its own website right away claims to be a channel aimed at B2B – yet another case that distances this reporter from something like that.
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20 Jun
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15 Jun
When going through the options in the electronic message, it was possible to find one that forwarded to a human attendant. The music on hold made the 11 minutes and 4 seconds delay an eternity, until – automatically – the call was terminated by the company.
Two days later, another attempt. the same way and [quase] the same wait. After 10 minutes and 59 seconds, the call ended once more. Unable to talk to attendants.
What regarding the Contact Us website? To send a message, it is necessary to fill in unlikely fields for someone who does not use these services, such as the name of the contracting company, position and address.
not something punctual
All it took was a few minutes’ search on the Complain here to a fatal conclusion: more people suffered from the same problem. There are several reports of individuals whose names received a negative debt in Serasa, by the American Carrier.
All follow the same pattern. The company lists the person – who has never hired transport services – as a defaulter at Serasa, which catches the individual by surprise with the information. And this seems to happen for months with the company. That is, it is not a one-time error.
TudoCelular even got in touch with another person who was harmed by the same company – who preferred not to have his name disclosed. She was also surprised by the denial by the carrier.
In order to try to solve his impasse, he managed with effort to discover the origin of the problem: a company hired Transportadora Americana to send him a product, but he would not have paid the bill. Instead of the transport company charging the contracting party, it ended up leaving the recipient’s CPF as a defaulter.
What is American Carrier?
Founded in 1949, Transportadora Americana (TA) is a company that provides logistics services, headquartered in Americana, in the interior of São Paulo. It specializes in road transport of fractional loads and serves the south and southeast regions of Brazil.
In March 2020, the company announced the sale of its brand and operations to Sequoia – considered one of the leading companies in the sector on the national scene. TA, in the statement regarding the purchase by the competitor, pointed out that “a new cycle begins for modernization and growth”.
By consulting the CNPJ in the Federal Revenue system, it is possible to confirm that its registration status remains active. That is, the company exists and is legally responsible for its actions.
In the list of partners and administrators, Sequoia appears as the only partner of the company, in addition to the name of three other people in the administration. Not to mention its share capital of more than R$447 million.
official answer
This column sought out Transportadora Americana Ltda’s press office for further clarification on the case, as well as to find out what the company’s measures will be for a solution and to prevent the error from recurring.
However, by the time this article was published, the company’s representation had not returned to Detective TC. This space will remain open for future positions on the subject.
So, do you know someone or did you go through a similar situation directly with Transportedora Americana or another company? Report your case to us in the space below.
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