2023-09-01 16:02:00
Canva was not working this Friday, September 1st. A certain instability was not allowing users to edit or create their images. When trying to refresh the page, an error was displayed at the top of the site with the following information: “An error occurred while configuring your editing session. Please wait a few minutes and load the page once more.” At 13:00 in the followingnoon, the system was normalized.
Canva was off the air this Friday (1st)
The problem was flagged in DownDetector, a platform that analyzes and notifies instabilities in online platforms. According to the platform, Canva’s instability had start around 9 am todayreaching the peak of complaints around 10 am, when the Downdetector already signaled more than 380 notifications of users.
Canva is experiencing instability this Friday (1) (Photo: Downdetector/Playback)
In the newsroom of Oficina da Net we did the test, and the page displayed the page error out of order.
Canva displays an error message of not allowing your edit session to load.
What does Canva say?
On Twitter, Canva released a message that says “We are already working on a solution at this time and everything should be fine soon”. In the website canvastatus.com You can check the status of the system.
We’re already working on a fix as we speak, and everything should be okay anytime soon. Please check for updates. Sorry for the trouble! pic.twitter.com/ibvAJNQdEt
—Canva (@canva) September 1, 2023
At 1 pm this Friday, the website displayed the information that the operation was back to normal, but that its engineers would continue to monitor the situation.
Users complain on Twitter
Below, see some tweets from users complaining and joking regarding the situation:
As a marketing professional, I’m a terrible designer and that’s why I call on CANVA to make some fun.
I have a delivery today, I stayed at home to do it and that’s what CANVA delivers pic.twitter.com/iQTFDW2tIG
— Rodrigo Moreira (@PrezadoRodrigo) September 1, 2023
PEOPLE, CANVA IS DOWN, I NEED TO DO WORK AAAAAAAAAAAA
— Josinha ???? (@josinhajoyy) September 1, 2023
Canva down is as desperate as the end of the world
— Kuririn (@allancavalcant) September 1, 2023
Canva is down
AAAAAAAAA pic.twitter.com/mnkIgfsclZ
—Aeris (@Sakatoboo) September 1, 2023
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