Customers of various Canadian banks are facing difficulties on Friday, linked to the global computer outage that occurred overnight.
• Read also: [LIVE] Global computer outage cripples many businesses worldwide
• Read also: Global blackout: Return to normal will take ‘days’, expert warns
• Read also: Global blackout: air transport hit
The problems vary from one financial institution to another, and even from one customer to another.
Some users informed TVA Nouvelles that they were unable to access their bank accounts, while others mentioned their paychecks had not been deposited.
Viewers also reached out to us to inform us that everything was functioning normally for them.
Desjardins stated Friday morning that some of its employees were unable to access their computers, but AccèsD Internet and mobile services remained functional, as did its ATMs.
“All teams are mobilized to ensure that we minimize the impact on our members and clients,” explained a Desjardins spokesperson.
TD Bank customers have also taken to social media to report difficulties in receiving federal benefits.
The National Bank, for its part, also emphasized that its teams were continuously monitoring the situation.
“Our online and mobile services, debit and credit cards, and ATMs are fully functional,” it stated.
Global Computer Outage Impacts Canadian Banks
A global computer outage affecting multiple businesses worldwide has also disrupted services at several Canadian banks on Friday. The extent of the problems varies from institution to institution and even from customer to customer.
Impact on Canadian Banks
While some users reported being unable to access their bank accounts, others mentioned issues with payroll deposits.
Desjardins
Desjardins confirmed that some employees were unable to access their computers, but online and mobile banking services, ATMs, and AccèsD remained functional. Their spokesperson assured the public that all teams were working to minimize the impact on members and clients.
TD Bank
TD Bank customers took to social media to express difficulties receiving federal benefits due to the outage.
National Bank
The National Bank emphasized that their online and mobile services, debit and credit cards, and ATMs were operating as usual. They confirmed that their teams are continuously monitoring the situation.
Global Impact
The computer outage has impacted businesses globally, causing delays and cancellations in air transport and affecting numerous industries.
A Major Disruption
The outage, caused by a Microsoft Azure cloud service issue, has led to widespread disruptions across various sectors, highlighting the critical role of technology in modern society. The situation underscores the vulnerability of businesses and individuals to these types of system failures.
What to Do if You Are Affected
If you are experiencing issues with your banking services due to the outage, here are some helpful tips:
- Check the bank’s website or social media pages for updates. Many banks are providing information regarding the outage and expected recovery times.
- Contact your bank’s customer service. If you have urgent inquiries or concerns, reach out to your bank’s customer service department.
- Be patient. It may take some time for services to be restored fully.
The global computer outage serves as a reminder of the interconnectedness of our digital world and the importance of robust system infrastructure and contingency planning to minimize disruptions.
