In the case of a Nok Air plane crashing out of the runway (Runway Excursion) while the pilot was landing the plane at Mae Fah Luang Chiang Rai Airport Later, the airline’s statement said there were no injuries. And the airline has facilitated passengers in terms of baggage, food, beverages and will expedite further investigations into the cause.
Civil Aviation Authority of Thailand (CAAT) as the regulatory agency for civil aviation safety and protection of the rights of airline passengers. has inspected the operations of airlines, airports and other agencies involved in this incident that it operates in accordance with relevant laws and regulations as well as taking into account the passengers as important or not From the investigation, CAAT would like to clarify the preliminary conclusions as follows:
1. Since the incident is considered a Serious Incident, the Office of the Aircraft Accident Investigation and Investigation Commission (OHEC) has now entered the area to take action as required by law.
On the part of CAAT, it has gathered information and coordinated with relevant agencies to take preliminary safety actions, such as assessing the readiness of safety standards before the airport reopens. Assessment of causes of incidents, etc. to ensure that aviation operations continue to meet safety standards and ensure that all operators comply with the standards set by law.
Specific issues regarding the evacuation of passengers from the aircraft. and taking care of passengers traveling with the accidental aircraft
3. From such events As a result, Mae Fah Luang Chiang Rai Airport (TCR) has to temporarily shut down. Until the salvage of aircraft and preparation for safety to resume service is completed, the latest DTC has issued a pilot announcement (NOTAM) to inform the closure of service until Wednesday 3 Sat. c. 2022
However, if the operation is completed earlier than announced, there will be another postponement notification. It must ensure that the condition of the runway and the accident site is safe and has returned to normal. will be able to resume the service, which CAAT will closely monitor Ensure that the airport runway condition is in accordance with the standards before returning to normal operations.
4. In the meantime, CAAT has coordinated with airlines to minimize the impact on passengers as much as possible.
All airlines canceling flights today (31 July 2022) have had measures to help passengers by changing the route to Chiang Mai airport instead. and provide further travel or refund the fare or to keep credit according to the measures
Each airline that cancels flights has measures in such period as follows:
1) Thai Lion Mentari Company Limited canceled 2 flights on 31 July 2022
SL532/533 route Don Mueang – Chiang Rai and back
SL538/539 route Don Mueang – Chiang Rai and back
passenger care
Passengers can change their flight to Chiang Mai Airport instead. But there is no shuttle bus from/to. Chiang Mai Airport which will be the bus fare instead or passengers can refund/keep credit/keep the ticket as in the case of canceling a flight
2) Thai AirAsia Company Limited canceled 2 flights on 31 July 2022
FD3209/3210 on the route Don Mueang – Chiang Rai and back
FD3207/3208 route Don Mueang – Chiang Rai and back
passenger care
Passengers can change their flight to Chiang Mai Airport instead. and arrange transportation from/to Chiang Mai Airport or passengers can refund/keep credit/keep the ticket as in the case of canceling a flight
In addition, the company will request permission for 3 additional flights (extra flights) on the route Don Mueang – Chiang Mai and return to pick up more passengers (pending permission)
3) Thai Vietjet Air Joint Stock Company Limited canceled 6 flights on 31 July 2022.
VZ130/131 route Suvarnabhumi-Chiang Rai and back
VZ132/133 Suvarnabhumi-Chiang Rai route and back
VZ134/135 route Suvarnabhumi-Chiang Rai and back
VZ138/139 route Suvarnabhumi-Chiang Rai and back
VZ400/401 route Phuket-Chiang Rai and back
VZ408/409 route Hat Yai – Chiang Rai and back
passenger care
Passengers can change their flight to Chiang Mai Airport instead. and arrange transportation from/to Chiang Mai Airport or passengers can refund/keep credit/keep the ticket as in the case of canceling a flight
4) Thai Smile Airways Company Limited requesting to change the flight route on 31 July 2022 for 2 flights.
WE130/131 originally routed Suvarnabhumi-Chiang Rai and back, changed to Suvarnabhumi-Chiang Mai and back.
passenger care
Passengers can change their flight to Chiang Mai Airport instead. and arrange transportation from/to Chiang Mai Airport or passengers can refund/keep credit/keep the ticket as in the case of canceling a flight
5) Nok Airlines Public Company Limited canceled 4 flights on 31 July 2022.
DD100/101 route Don Mueang – Chiang Rai and back
DD104/105 route Don Mueang – Chiang Rai and back
DD106/107 Route Don Mueang – Chiang Rai and back
DD108/109 route Don Mueang – Chiang Rai and back
passenger care
Passengers can change their flight to Chiang Mai Airport instead. and arrange transportation from/to Chiang Mai Airport or passengers can refund/keep credit/keep the ticket as in the case of canceling a flight
CAAT is accelerating to coordinate with airlines that have regular flights to Mae Fah Luang Chiang Rai Airport. to expedite measures Adjust routes and flight schedules and increase communication channels with passengers to minimize the problem or impact as much as possible
For airline passengers departing from and arriving at Mae Fah Luang Chiang Rai Airport which cancels all flights today and the days following until the airport resumes normal operation Please contact the airline you will be traveling with. In order to obtain rights under the measures of the airline, for example, to change flights to Chiang Mai and the airline may arrange a shuttle bus for the next trip or pay the passenger money for the car. or refund the ticket price or change flight Or allow passengers to keep credit, in accordance with the policy of each airline.
However, CAAT will strictly monitor the airline to take care of passengers’ rights in accordance with the announcement of the Ministry of Transport. Regarding the Protection of Rights of Passengers Using Thai Airlines on Domestic Routes 2010
If the passenger does not receive justice for the passenger’s rights You can file a complaint at “The Civil Aviation Authority of Thailand”
