2023-06-21 06:30:44
Electrical installations play an essential role in the operation of modern infrastructures and therefore, as an extension, in the success of a construction or renovation project. This is why the choice of a service provider in this area often crystallizes the tensions for construction companies. If it is important for them to know the criteria of a good partner (quality of equipment, quality of service, costs, etc.), it is also necessary to put these criteria into perspective to understand how to choose a quality provider for their electrical equipment.
Quality of equipment and service: the fundamentals
The balance between quality and price of equipment
Of course, a good service provider must offer quality electrical equipment (reliable, safe and compliant with current standards) at a fair and accessible price in view of the budgetary constraints of companies. To ensure the quality of the products, some choose to work only with major brands that are reputable and recognized in the professional environment, despite the generally high prices of the equipment. Others favor lesser-known brands, offering attractive price-quality ratios, even if it means adapting the equipment used for each project, which requires greater logistical work.
The issue of quality of service
The quality of the material is not always proportional to the quality of the service. Indeed, a good service provider must offer various services throughout the relationship: purchasing advice, order management and follow-up, delivery, following-sales service, technical assistance, specialized support, etc. If the quality of the material depends on the manufacturer, the quality of the service and the total price depend on the seller. Companies can choose to deal directly with the manufacturer, who then also acts as a seller, or through a reseller who works with different manufacturers. These two models are not aimed at the same audience.
Deal directly with the manufacturer or go through a reseller?
Dealing with the manufacturer: a model reserved for large companies?
Dealing directly with the manufacturer not only ensures the quality of the equipment, but also its in-depth knowledge of it, accompanied most of the time by direct technical assistance and very specialized support. It is also possible to negotiate the commercial conditions to obtain advantageous prices for large orders, as well as, under certain conditions, to personalize the products. However, such a model usually requires large order volumes and significant resources (financial, human and logistics).
Going through a reseller: a flexible alternative solution
In most cases, it is therefore to a reseller that companies turn to buy electrical equipmentwhich has several advantages:
A wider and more diversified range of equipment: major manufacturers, but also lesser-known brands offering advantageous quality-price ratios; Additional services such as following-sales service, installation, maintenance and technical support; Competitive prices negotiated upstream with the various manufacturers according to promotions and other commercial offers.
The whole challenge consists in choosing the right reseller to ensure the quality of the products and the service, more variable parameters when choosing this second partnership model.
Conclusion: new e-commerce solutions for small and medium-sized enterprises?
Today, e-commerce has developed considerably and continues to gain market share every year to the detriment of traditional points of sale. Electrical equipment is no exception to the trend: many resellers have specialized in e-commerce to offer ever more diversified ranges of equipment at ever more competitive prices, while trying to maintain a good quality of service. This new trend represents an opportunity for construction companies, which can now find their service provider directly online.
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