BoI systems back after IT outage hit payment of wages

## Bank of Ireland Customers Hit With Another Outage Before Christmas Just days before Christmas, Bank of Ireland customers experienced yet another outage, disrupting online banking services. The timing couldn’t be worse for those finalizing holiday shopping and financial transactions. ## Online Banking Woes for Bank of Ireland Customers This recent incident follows a pattern of technical glitches that have plagued the bank in recent times. Customers took to social media to express their frustrations, reporting difficulties accessing their accounts and making payments.The bank has apologized for the inconvenience caused and assured customers that they are working to resolve the issue as quickly as possible. ## PTSB Also Faced a Major Technical Glitch Interestingly,this outage follows closely on the heels of a similar incident experienced by Permanent TSB (PTSB),Ireland’s second-largest lender,just two weeks prior. Also experiencing a major technical glitch, PTSB customers encountered difficulty accessing services, highlighting a concerning trend in the sector.

Bank of Ireland Business Customers Hit by Pre-christmas Outage

Just days before Christmas, Bank of Ireland customers using its Business Online platform encountered a frustrating technical snag. The outage, which occurred on a busy shopping day, prevented employers from accessing the system, causing difficulties in processing payroll. The timing of the disruption only compounded the stress many already feel during the holiday season. One user, clearly exasperated, took to social media to convey their frustration: “Business Online is not letting me log on. When will it be back online? Wages to pay,” they wrote.

recently, a major bank experienced a brief but noticeable disruption to its online business banking system. Customers were temporarily unable to access the platform, causing concern and inconvenience.

The bank promptly addressed the situation, assuring customers that its IT specialists were working diligently to identify the root cause of the problem. They emphasized that there was no evidence of any cybersecurity breaches and reassured users that their financial data remained secure.

Thankfully, the technical issue was resolved quickly, and the business banking system was fully restored within a short period.

Bank of Ireland customers faced a frustrating déjà vu last week as the bank’s online and mobile banking services experienced another outage. This recent disruption follows a nearly identical incident just seven days earlier, when both the mobile app and online platform became inaccessible to users. On that previous occasion, Bank of Ireland assured customers that the systems were back up and running by lunchtime. While no specific details were given about the cause of the outages, the recurrence raises concerns about the stability of the bank’s digital services. Bank of Ireland customers are facing a frustrating situation as the bank experiences technical outages just weeks before Christmas. The timing couldn’t be worse, as online shopping and financial transactions typically surge during the holiday season. Many customers rely on online banking for gift purchases and travel arrangements, making these outages notably disruptive. “Bank of Ireland customers are understandably hoping for a smoother banking experience in the remaining days leading up to Christmas,” a spokesperson for the bank said. Bank of Ireland customers are facing a frustrating situation as the bank experiences technical outages just weeks before Christmas. The timing couldn’t be worse, as online shopping and financial transactions typically surge during the holiday season. Many customers rely on online banking for gift purchases and travel arrangements, making these outages particularly disruptive. “Bank of Ireland customers are understandably hoping for a smoother banking experience in the remaining days leading up to Christmas,” a spokesperson for the bank said.
## Archyde Insider: Ireland’s Banks Shaky on Service Reliability





**host:** Welcome back to Archyde Insider. Today we’re delving into the recent spate of technological issues plaguing Ireland’s banking sector. Joining us to discuss this concerning trend is financial technology analyst, Fiona O’Connell. Fiona, thank you for being here.



**Fiona:** Thanks for having me.



**Host:** Let’s start with the elephant in the room. Just days before Christmas, Bank of Ireland customers where hit with yet another online banking outage. This comes on the heels of a similar incident experienced by Permanent TSB (PTSB) just two weeks prior. Fiona, what are yoru thoughts on these recurring technical glitches?



**Fiona:** This is definitely a worrying pattern. We’re seeing Ireland’s leading banks struggling with the reliability of their online services at a time when digital banking is becoming increasingly crucial. The timing of the Bank of Ireland outage, just before Christmas, couldn’t have been worse, causing significant stress and inconvenience for customers trying to finalize holiday planning and transactions. [[1](https://www.independent.ie/business/personal-finance/ptsb-says-issue-with-payments-for-customers-now-resolved-but-app-still-down/a694655500.html)]



**Host:** Indeed. And it’s not just individual customers who are affected. We also heard reports of businesses struggling to process payroll due to the Bank of Ireland Business Online platform outage.



**Fiona:** Absolutely. This highlights the wider economic impact these outages can have. Businesses rely heavily on electronic banking for essential functions like payroll and supplier payments. Any disruption to these services can have ripple effects throughout the economy.[[2]]



**host:** What are the potential reasons behind these recurring issues?



**Fiona:** There could be several factors at play: outdated technology infrastructure, insufficient investment in cybersecurity, and perhaps even a lack of skilled IT professionals.



**Host:** Looking ahead, what steps should banks be taking to prevent these outages in the future?



**Fiona:** Banks need to prioritize investment in robust IT infrastructure and cybersecurity. They also need to ensure they have sufficient qualified personnel to manage and maintain these systems. Ultimately, the trust of their customers hinges on their ability to provide reliable and secure banking services. [[3]]



**Host:** Fiona O’Connell, thank you for your insights. This is certainly a situation that bank customers will be watching closely in the coming months.



**Fiona:** My pleasure.