Blue Card Group Incident: Payment Problems at Supermarkets, Restaurants, and More Explained

2023-10-21 14:33:13

You haven’t been able to pay for your lunch or your weekly shopping? You weren’t able to buy these superb jeans in the window because your bank card didn’t work? Since this Saturday noon, it is impossible to pay by credit card in certain stores. It is because of “an incident”explains the Blue Card Group to franceinfo, and not to a “cyber attack” or “a network problem”.

Supermarkets, fast-food restaurants: several brands concerned

This incident affects the payment terminals of brands which use the same technical service provider, once more according to the Groupement des Cartes Bleues. Thus, the breakdown is not widespread. On X (formerly Twitter), some users are reporting problems at Carrefour, Darty, Leroy Merlin, Auchan, and even Ikea. McDonald’s confirmed “a national breakdown” which affects brands “since noon”. The incident is being resolved.

However, no information is currently available on the extent of the outage and the number of brands and customers affected.

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