OVSP: Power outages continue to affect citizens in 12 cities across the country
A survey conducted by the Venezuelan Observatory of Public Services (OVSP) revealed that Venezuelans experience frequent power outages in their daily lives. This survey, carried out in November 2023, covered 12 cities in the country and yielded results that reflect the poor quality of the electricity service perceived by those surveyed.
Power outage frequencies
Overall, 54.7% of respondents said they experienced one or more power outages per day in their homes. Of this percentage, 31.2% suffer from power outages “several times a day, every day.”
According to the results by city, it was found that the cities with the highest percentages of daily outages are Barinas, San Cristóbal and Mérida, where daily power outages were reported by 93.8%, 90.3% and 85.9% respectively.
In contrast, only 6.9% indicated never perceiving service failures (specifically interruptions), with the highest percentage in Caracas with 20.4%.
More than 76% of respondents had a negative opinion of the service
As for the quality of the electric service, the negative perception prevails in most cities. Barinas, Maracaibo and Mérida lead the list of the worst ratings, with 91.8%, 89.9% and 89.8% of respondents rating the service as unsatisfactory. On the other hand, the best results are observed in Caracas, the only city with a mostly positive rating, with only 54.2%.
However, it is important to note that, despite these positive results, the highest percentages of assessments regarding the quality of service are oriented towards a negative perception, thus being the highest level of dissatisfaction since the beginning of the organization’s activities and in the results of all the surveys carried out periodically. This indicates that, although there is a slightly more favourable perception in terms of quality in these cities, the majority of citizens still experience problems with the electricity supply.
When citizens were asked why they rated the service negatively, 43.9% based their response on constant fluctuations and 28.8% on what they consider to be rationing.
All of the above, based on household surveys of citizen perception, are validated by the monitoring carried out by the OVSP Observatory of Digital Media and Social Networks, since the events recorded daily confirm the dissatisfaction and the frequency of service interruptions for the beginning of 2024.
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2024-07-18 20:05:05
