2024-01-31 15:24:38
Published31. January 2024, 4:24 p.m.
Viral video on TikTok: “Make your own dressing”: bad buzz for Arlon emergencies
ARLON – Sammy-jo, who lives in the Province of Luxembourg, complains on TikTok regarding the behavior of an emergency doctor. His video has been viewed 2.5 million times on the social network.
par
Olivier Loyens
2.5 million views, 97,000 likes and 8,000 favorites in 5 days. Statistics that Sammy-jo is not used to on her Tiktok account. The video of this patient from Arlon hospital (Province of Luxembourg in Belgium), who complains regarding the behavior of an emergency doctor, is a real hit on this social network.
“The doctor on call arrives, he barely introduces himself,” explains the 31-year-old woman, originally from the Province of Luxembourg, in the video. He said to me: “You cut your finger last night, why are you coming today?” I tell him that with the blood, I didn’t see the seriousness of my injury. He tries to remove the bandage, he tears it off and it hurts. I can see he’s actually upset. I tell him that he is hurting me. He says to me: “Well, do the dressing yourself!” He doesn’t even see me anymore!”
In a second video (see above), the patient announces that she has filed a complaint once morest the doctor. Contacted by The essentialVivalia, manager of Arlon hospital, believes that it is “important” to have feedback from patients on “unfavorable experiences”.
“The patient then went to Libramont hospital, where she did not experience any problems,” emphasizes Alexandre Hebert. The general director for medical affairs of the Belgian intermunicipal healthcare organization recalls that treatment in an emergency department involves an “emotional burden”, “both” for patients and for healthcare staff, including the workload is “significant”.
In addition, Alexandre Hebert notes that the emergency doctor, who has worked for “several years” at Arlon hospital, has a “divergent version” of the facts reported by the patient. In a spirit of “calm and reassurance”, the manager suggested that the patient see the emergency doctor once more to discuss. “I told him that I was open to dialogue,” she confided to The essential. But I have no plans to withdraw my complaint.”
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