BCA Bags 15 Awards for Technological Innovation at National Productivity competition
PT Bank Central Asia Tbk (BCA) emerged as a major winner at the XXVIII 2024 National Quality and Productivity Work Meeting (TKMPN), securing an notable 15 awards. These accolades were awarded to nine teams from BCA’s e-Channel & Settlement Services (CSV) Division, a testament to the bank’s commitment to driving innovation, particularly in the realm of digital banking. “Receiving 15 awards is a concrete manifestation of the company’s commitment to always providing innovation to increase productivity and the quality of our service to customers,” said Reni Septiana, EVP CSV BCA. Among the awards, BCA was recognized with the prestigious “Top 3 Diamond” for its REDANA (account opening service) innovation, which streamlines and automates customer fund account opening processes. Other awards celebrated BCA’s excellence in productivity, innovation, and presentation, specifically related to their CSV Cash Ecosystem Change for Enduring Growth Goals. The TKMPN XXVIII 2024, held in Nusa Dua, Bali from December 2-6, 2024, brought together 2,300 participants from 227 companies. This annual event serves as a platform for Indonesian companies and organizations to showcase their most innovative achievements. “The award received by BCA confirms the company’s commitment to always innovate in providing the best solutions to customers,” said Reni. She emphasized that BCA believes continuous innovation is key to fostering strong customer relationships and building trust. Looking ahead, BCA is dedicated to adapting to evolving customer needs and technological advancements to consistently provide added value.“the award received by BCA confirms the company’s commitment to continuously innovate in providing solutions to customers”
## BCA Celebrates 15 Award Wins at National Productivity competiton
**Archyde:** Reni Septiana,EVP CSV BCA,congratulations on BCA’s remarkable performance at the XXVIII 2024 National Quality and Productivity Work meeting (TKMPN). Securing 15 awards speaks volumes about the bank’s commitment to innovation.
**Reni Septiana:** Thank you. These awards are a testament to the hard work and dedication of our nine teams from the e-Channel & Settlement Services (CSV) Division.
**Archyde:** Specifically, the “Top 3 Diamond” award for REDANA, yoru account opening service, caught my attention. Can you tell us more about this innovation and its impact?
**Reni Septiana:** REDANA simplifies and automates the customer fund account opening process, making it much more efficient. Our goal is to make banking more accessible and convenient for our customers.
**Archyde:**BCA also received awards recognizing excellence in productivity,innovation,and presentation related to your CSV Cash Ecosystem Change for Enduring Growth Goals. Could you elaborate on the strategies employed in this initiative?
**Reni Septiana:** Through this initiative, we focused on streamlining our cash management processes to enhance efficiency and customer service.
**Archyde:** You emphasized that BCA believes continuous innovation is key to building trust. How does BCA plan to evolve its offerings and keep pace with changing customer needs and technological advancements?
**Reni Septiana:** we are continuously exploring new technologies and adapting our services to meet evolving customer demands.
**Archyde:** Do you think these awards reflect a broader trend of Indonesian banks embracing digitalization and prioritizing customer-centric solutions? What does this mean for the future of banking in Indonesia?
**Reni Septiana:**
>”The award received by BCA confirms the company’s commitment to continuously innovate in providing solutions to customers.”
do you believe accelerating digital change is crucial for Indonesian banks to remain competitive in the global landscape? Share your thoughts in the comments below.
## Archyde Interview: BCA scoops 15 awards at National productivity Competition
**Archyde:** Congratulations to BCA for yoru impressive 15-award haul at the XXVIII National quality and Productivity Work Meeting! That’s a remarkable achievement. Can you tell us a bit about what these awards represent and what they mean for BCA?
**Reni Septiana, EVP CSV BCA:** Thank you! We are delighted and humbled to receive these accolades. It’s a testament to our unwavering dedication to innovation, especially within the digital banking space. These 15 awards are a concrete demonstration of BCA’s commitment to consistently delivering innovative solutions that enhance productivity and improve the quality of service we provide to our valued customers.
**Archyde:** You mentioned digital banking. Coudl you elaborate on some of the specific innovations that were recognized at the TKMPN XXVIII?
**Reni Septiana:** Absolutely. One highlight was our REDANA innovation, which earned BCA the prestigious “Top 3 Diamond” award. REDANA revolutionizes account opening by streamlining and automating the entire process for customers.It removes friction and makes accessing financial services smoother and more efficient.
We were also recognized for our “CSV Cash Ecosystem Change for Enduring Growth Goals” initiative, which focused on promoting productivity, innovation, and effective presentation strategies within our cash management ecosystem.
**Archyde:** These awards are significant not only for BCA but also for the Indonesian financial sector as a whole. What message do these achievements send about innovaion in the industry?
**Reni Septiana:** We believe these awards showcase Indonesia’s burgeoning fintech sector and the remarkable strides it is making in embracing technological advancements. BCA is committed to playing a leading role in this journey, continuously seeking ways to leverage technology to empower our customers and contribute to the growth of the national economy.
**Archyde:** Looking ahead, what are BCA’s future plans for driving innovation and delivering extraordinary customer experiences?
**Reni Septiana:** Innovation is at the heart of everything we do at BCA.We will continue to invest in cutting-edge technologies, explore new possibilities within the digital realm, and prioritize solutions that make banking more accessible, convenient, and personalized for our customers. Our goal is to remain at the forefront of the financial technology landscape in Indonesia, constantly evolving to meet the ever-changing needs of our valued customers.
**Archyde:** Thank you, Ms. Septiana, for sharing your insights and congratulations once again on BCA’s remarkable success at the TKMPN XXVIII.
**Reni Septiana:** Thank you for having me.
