BANK Madiri Taspen (Bank Mantap) held a Director Greets Customers program simultaneously at three Branch Offices (KCP) in Jakarta on Wednesday (4/9). This activity was carried out to commemorate National Customer Day which falls every September 6.
President Director of Bank Mandiri Taspen, Elmamber P. Sinaga greeted customers at KCP Rawamangun, Business Director of Bank Mandiri Taspen Maswar Purnama greeted customers at KCP Pondok Indah and Director of IT and Digital Widi Nugroho greeted loyal customers at KCP Proklamasi.
Elmamber said, National Customer Day is a long-awaited moment to give appreciation to customers. This time, his party deliberately held the Director Greets Customers program to be able to get closer to customers.
“National Customer Day is a special moment, for that we express our deepest gratitude for your loyalty as Bank Mandiri Taspen customers. We are very happy and proud to be able to serve you all,” he said.
“My fellow directors and I are here to listen to interesting stories from customers, what they feel, and things that can be input so that we can serve our customers better,” he continued.
In line with Elmamber, Bank Mandiri Taspen Business Director Maswar Purnama said that customers are the lifeblood of a company’s growth. Without their presence, he said, a pioneering business will not grow as expected.
Also read: Customer Day, PLN West Java Visits Customers and Shares Chocolate
“Without customers, we can’t do anything. Therefore, on this National Customer Day, we greet customers directly as a thank you for being loyal partners so that we can develop as we are today,” said Maswar Purnama who greeted customers at the Pondok Indah KCP.
Meanwhile, IT & Digital Director of Bank Mandiri Taspen, Widi Nugroho said, customers are the most valuable stakeholders who have an important role for Bank Mandiri Taspen. He also represented all levels of Bank Mantap’s Board of Directors to express his gratitude for the trust given by customers.
“This is our opportunity to appreciate and thank our customers, and at the same time, this is a moment for us to hear more closely about the experiences of customers, so that we hope it can become a model for improving and developing our services,” said Widi.
Also read: Customer Day, BJB Syariah Directors Visit Customers in Three Cities
As for digital services, Widi continued, Bank Mandiri Taspen has presented the TOS or Taspen Online Service for retirees. Through the latest service innovation from PT Taspen which is provided to make it easier for participants to access various Taspen services in one system.
“So, usually taking care of pensioners is complicated and long, sometimes people don’t know where to go. Well, the processes that usually take 5 months at Taspen Online Service, this one is finished in 1 hour,” he said.
Customers Praise Service
Haseni, a retired financial employee at the Jakarta State University (UNJ), admitted that he was grateful to be a customer of Bank Mandiri Taspen. Met at Bank Mandiri Taspen KCP Rawamangun, the 63-year-old man said that during his five years as a customer of Bank Mandiri Taspen, he had received many benefits, and he also admitted that he was very impressed with the services provided by Bank Mandiri Taspen.
Also read: National Customer Day, Skipper 99 Trans Distributes Souvenirs to Passengers
“I retired in 2019 and I deliberately chose Bank Mandiri Taspen. Alhamdulillah, I feel helped and very satisfied with Bank Mandiri Taspen’s services,” said Haseni.
According to Haseni, the most different thing in the service with other banks is the existence of free clinic services in the Bank Mandiri Taspen office network. Haseni admitted that in addition to transaction purposes, she deliberately took the time to check her health at the clinic where she was registered as a customer, namely at Bank Mandiri Taspen KCP Rawamangun.
“Every time I come here (KCP Rawamangun), I stop by the clinic, check my blood pressure and cholesterol. Because I have had a stroke before, thank God the results were good. Thank you Bank Mandiri Taspen,” he said.
Meanwhile, Ridwan (65 years old) a Bank Mandiri Taspen customer appreciated the form of attention given on this National Customer Day. “I am happy with the service provided by Bank Mandiri Taspen so far. I hope that in the future the service for customers will be further improved,” said Ridwan who was met at Bank Mandiri Taspen KCP Proklamasi. (N-2)
#Bank #Mandiri #Taspen #Holds #Director #Greets #Customers #Program
Here is a comprehensive and SEO-optimized article based on the provided text:
Bank Mandiri Taspen Celebrates National Customer Day with “Director Greets Customers” Program
[figure class=”main-img”]
A Token of Appreciation
President Director of Bank Mandiri Taspen, Elmamber P. Sinaga, greeted customers at KCP Rawamangun, while Business Director of Bank Mandiri Taspen Maswar Purnama greeted customers at KCP Pondok Indah, and Director of IT and Digital Widi Nugroho greeted loyal customers at KCP Proklamasi.
Elmamber said, “National Customer Day is a special moment, and we express our deepest gratitude for your loyalty as Bank Mandiri Taspen customers. We are very happy and proud to be able to serve you all.” He emphasized that the program was designed to listen to customers’ stories, feelings, and input to improve services.
Customers are the Lifeblood of Growth
Maswar Purnama echoed Elmamber’s sentiments, stating that customers are the lifeblood of a company’s growth. “Without customers, we can’t do anything. Therefore, on this National Customer Day, we greet customers directly as a thank you for being loyal partners so that we can develop as we are today,” he said.
Digital Services for a Better Experience
Meanwhile, IT & Digital Director of Bank Mandiri Taspen, Widi Nugroho, highlighted the importance of digital services in enhancing customer experience. He mentioned that Bank Mandiri Taspen has presented the TOS or Taspen Online Service, which allows retirees to access various Taspen services in one system. “This service innovation has simplified the pension process, reducing the processing time from 5 months to just 1 hour,” he explained.
Customers Praise Bank Mandiri Taspen’s Services
One satisfied customer, Haseni, a retired financial employee at the Jakarta State University (UNJ), praised Bank Mandiri Taspen’s services. He has been a customer for five years and has received numerous benefits, including access to free clinic services in the Bank Mandiri Taspen office network.
Conclusion
Bank Mandiri Taspen’s “Director Greets Customers” program demonstrated the bank’s commitment to customer satisfaction and appreciation. By listening to customers’ feedback and concerns, the bank aims to improve its services and provide a better experience for its loyal customers.
Related Articles
Customer Day, PLN West Java Visits Customers and Shares Chocolate
Customer Day, BJB Syariah Directors Visit Customers in Three Cities
* National Customer Day, Skipper 99 Trans Distributes Souvenirs to Passengers
Optimized keywords: Bank Mandiri Taspen, National Customer Day, Director Greets Customers program, customer satisfaction, digital services, TOS or Taspen Online Service.
