Banco Davivienda: Delays in Transfers & Costs for Receiving Money from Abroad

2023-10-25 00:24:16

Banco Davivienda takes 7 days to deliver the money.

Daniel, Davivienda bank client got a tremendous surprise when he transferred to his account in Colombia from a foreign bank. The money did not arrive in the first few hours and the bank gave him an unfortunate response.

Although all banks have a different but similar policy when it comes to receiving foreign currency from abroad, it actually seems that Davivienda is outdated in this regard.

Banco Davivienda takes 7 days to deliver the money.

Davivienda delivers transfers following 7 days

Young Daniel asked customer service why his transfer had not reached his account.

In reality, it is rare for the transfer to last more than 24 hours without reaching its recipient.

I made a transfer from abroad to my account since the weekend and nothing has arrived yet, it is the first time I have made this type of transaction with Davivienda and the delay seems strange to me“said the bank client.

Daniel dared to compare Bancolombia with Davivienda, because the Bancolombia bank does receive the money almost as soon as it was sent.

“With other banks like Bancolombia they arrive on the same day,” Daniel added.

Davivienda finally responded that “these transfers take 7 business days”

The bank, however, promised to expedite the transfer so that your money reaches you as soon as possible.

The costs of receiving money on Davivienda account from abroad

The cost of the procedure in digital channels is US $12. If you process the operation in one of the bank’s offices, the cost will be US $20. These costs are fixed, and are not affected by the currency or the amount received.

If you want to activate automatic credit, the bank will charge a fee of $5 per procedure. The bank clarifies that the exchange rate is competitive with respect to the market.

Read more: Banco Davivienda reaches 22.2 million clients in 6 countries.

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