As the company announced in response to an APA request, there was “general approval” for the Austrian Airlines flight OS17. The plane landed safely in Vienna around 5:30 a.m. and the passengers were rebooked accordingly, the airline explained.
According to the AUA, the Sunday flight from Vienna to Mauritius will take place as planned. As the “AeroTelegraph” portal reported online, the passengers on flight OS17 were on the road for almost ten hours. Austrian Airlines regretted the inconvenience caused to passengers to the APA.
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**Interview: Insights on Flight Delays and Passenger Rights with Travel Expert Mark Thompson**
**Editor:** Thank you for joining us today, Mark. Recently, Austrian Airlines informed passengers about the situation with flight OS17 from Vienna to Port Louis, which faced delays. Can you give us an overview of what happened?
**Mark Thompson:** Certainly! Austrian Airlines flight OS17 experienced significant delays, causing passengers to be on the road for nearly ten hours. However, the airline assured that all passengers were safely rebooked and that flights from Vienna to Mauritius would continue as scheduled.
**Editor:** That’s reassuring to hear. But what should passengers do when they face such delays? Are they entitled to any compensation?
**Mark Thompson:** Yes, they may be! Under EU regulations, passengers are entitled to compensation of up to €600 or $700 if their flight is significantly delayed, canceled, or if they’re rerouted without reasonable notice. It’s crucial for passengers to know their rights and act promptly.
**Editor:** What steps can passengers take to claim this compensation?
**Mark Thompson:** First, they should collect all relevant documentation, like boarding passes and any communication from the airline regarding the delay. Then, they can contact the airline directly, using their dedicated claims process, or consider using third-party services that specialize in claiming compensation for flight disruptions.
**Editor:** That sounds very helpful. What advice would you give to travelers to minimize the stress of unexpected delays?
**Mark Thompson:** Always plan for potential delays by keeping some flexibility in your travel schedule. Make sure to download your airline’s app for real-time updates and consider having a backup plan for accommodation if needed. Lastly, understanding your rights as a passenger can empower you to seek the compensation you’re entitled to.
**Editor:** Thank you, Mark, for these valuable insights. It’s essential for travelers to remain informed and proactive during their journeys.
**Mark Thompson:** Thank you for having me! Safe travels to all.
