At 10, she spends almost 3,000 euros on this mobile game to the chagrin of her mother

2023-05-27 07:00:00

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Here is a story that this mother would have done well without. Mom of a 10 year old girl his offspring has indeed spent no less than 3,000 euros in a gamewithout the knowledge of his mother… The bill is salty!

She spends €3,000 on Roblox, and behind her mother’s back!

Nowadays, it must be said that young people are quite comfortable with technology, and they prove it to us every day. Georgina Munday, 44, who lives in Dyserth, had the bitter experience of this with her ten-year-old daughter, who has autism. Indeed, the mother of the family said that her child often played with her Apple tablet because she was no longer in school because of the many difficulties she unfortunately encountered. And if playing was a way to take your mind off things, to be in your own world, what was the mother’s surprise when she saw that she had a bill for £2,500 on game site Roblox.

But then, how is this possible? How might this happen when, according to Roblox, this game which is basically free-to-play, it would nevertheless have a solid policy concerning non-consented payments? In addition, according to Apple, there are pre-purchase alerts that can be used. Well, his daughter simply changed the password for the family tablet, behind her mother’s back, and then made several in-game purchases to improve her avatar.

We had just seen hundreds of transactions, these payment confirmations, and that’s when panic took hold of us: “Oh my God, whose card is this?

Georgina Munday

For a week, the mother of the family kept going back and forth between her bank, Tesco Bank, and Apple, in order to obtain a refund, but the two companies refused.

It was a very stressful time. I’m not working at the moment, I take care of my daughter. The last few months have been quite stressful, so maybe we’ve lost sight of the situation. I just thought I would have to pay in installments over the next few years. I called Tesco Bank who said they mightn’t do anything because it was my daughter. So I tried once more with Apple, who just read me their terms and conditions. It was then that I contacted the BBC consumer programme, You and Yours.

Georgina Munday

A story that ends well!

Fortunately for this mother, everything ended well! After indicating that she was going to publicize this affair with the BBC, it must be believed that this scared her bank and Apple since the two companies did not hesitate another second to reimburse her. Indeed, her bank said it had refunded all of the purchases made by her daughter.

We have re-examined this case and have agreed with Ms. Munday that we will reimburse her the full amount.

Tesco Bank

Separately, Georgina said parents need to be vigilant regarding what video games their kids are playing. A tragedy happened so quickly!

She knew what she was doing, she changed the password, but I don’t think she understood the enormity of the situation (…) Nowadays, children are one step ahead of the parents. We thought this Roblox game was quite innocent, it looked very basic. There’s a whole world on this Roblox that we didn’t know anything regarding.

Georgina Munday

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