2023-05-22 18:50:43
Nubank customers have constantly suffered scams. The most recent one involves a remote access application called RustDesk, as Oficina da Net reported on the case. However, when bank fraud scams happen, many are lost on how to ask the Nubank team for help, but don’t worry, as this article will guide you to carry out all the necessary procedures, in addition to giving tips on how to avoid falling into some blow.
How to ask Nubank for help when falling into a scam?
If you are a Nubank customer and have just fallen victim to a scam, the ideal thing is that you contact the bank quickly so that the attendants can carry out all the necessary procedures so that the impact is as small as possible. It is extremely important to emphasize that under no circumstances do you contact anyone outside of official Nubank channels, as fintech does not provide any service outside of them. That is, any problem you have with your Nubank account or credit card, always look for the official channels of the digital bank.
Check below the official channels of Nubank to use when falling or suspecting a scam.
Chat
To access the chat, open the Nubank application and follow the steps below:
Step 01: up in the right corner of the screen, select the question mark.
Step 02: tap the “Chat with us” button below.
Step 03: Select the “Chat Chat” option.
Send an email to “[email protected]”.
Phone 0800
Call the number 0800 591 2117.
Official Social Networks
Nubank’s official profiles (@nubank) on social networks serve to answer some basic questions, not to solve problems involving amounts and cards due to the policy of not sharing sensitive data through these platforms. Due to this limitation, the customer can be directed to the service via chat or telephone. Don’t forget to check for the verified profile seal on the Nubank profile on the social network accessed.
Attention: Nubank does not use any other application other than the bank’s own to validate any information. Always be suspicious if you are asked to install something on your phone.
What is Nubank’s maximum response time?
After registering a complaint on one of Nubank’s official service channels, fintech says that the maximum response time is 3 business days.
What if the problem is not resolved by the Nubank SAC?
If the Nubank SAC (Customer Service) attendants are unable to resolve your problem, you can file a complaint on the Central Bank website through this link.
What did you think of this guide on how to ask Nubank for help? Did you like it? Comment below and share your opinion with us!
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