2023-12-21 20:23:43
Apple’s customer service teams were informed in a company memo this week that it will no longer replace out-of-warranty models dating back to the Apple Watch Series 6, Bloomberg News reported Thursday.
The iPhone maker is at the center of a patent dispute related to technology used in newer models of its watch.
Apple said on Monday that it will halt sales of its Series 9 and Ultra 2 smartwatches in the United States starting this week, due to the patent dispute over the technology that enables the oxygen measurement function in the blood on the devices.
If a customer has a broken screen, for example, they won’t be able to have Apple repair the problem, Bloomberg News said, adding that the company will still offer help that can be done through software, such as reinstalling the system. operating.
Company representatives were asked to notify affected customers that they will be contacted when hardware replacements are allowed again, according to the report.
Apple did not immediately respond to a Archyde.com request for comment. (Reporting by Arsheeya Bajwa in Bengaluru)
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