2024-11-01 23:13:00
A Apple launched a new program today which aims to serve consumers affected by a problem with iPhone 14 Plus rear camera. According to the company, a “very small percentage” of devices of this model may not show any preview of the rear camera.
To be recall is aimed at the units sold between April 10, 2023 and April 28, 2024. The iPhone 14 Plus, it is worth remembering, was originally launched in September 2022.
A Apple made a page available in which you can check whether your iPhone 14 Plus is eligible or not by entering its serial number. If so, Apple will repair the device for free — assuming it has no other type of damage(s).
Note: If your iPhone 14 Plus has any damage that prevents the repair from being completed, such as a cracked back glass, this issue will need to be resolved prior to service. In some cases, there may be a cost associated with the additional repair.
Repair can be performed at an Apple Authorized Service Center (Apple Authorized Service Provideror AASP) and at an Apple Store, with consumers also able to contact Apple Support to schedule mail delivery service through the Apple Repair Center. Your iPhone will be examined before any service to see if it is eligible for repair.
The company also explains that the program covers “eligible iPhone 14 Plus models” for three years after the original purchase date. Additionally, if you have already paid for a repair for this exact issue, you may be able to request a refund.
Additionally, although this is a worldwide program, Apple may restrict or limit repairs to the original country or region of purchase. iPhones repaired by the program will also not have the extended warranty coverage date.
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**Interview with Sarah Johnson, Technology Analyst**
**Interviewer:** Thank you for joining us today, Sarah. Apple just launched a service program addressing an issue with the iPhone 14 Plus rear camera. Can you tell us what this program entails?
**Sarah Johnson:** Absolutely! Apple has introduced a new service program specifically for iPhone 14 Plus users affected by a rear camera issue. A very small percentage of these devices may have a problem where the rear camera doesn’t show any preview. This program is designed to assist those users.
**Interviewer:** That sounds like a proactive approach by Apple. What are the specifics regarding the affected devices?
**Sarah Johnson:** The recall applies to iPhone 14 Plus models sold between April 10, 2023, and April 28, 2024. It’s important to note that this issue does not affect all iPhone 14 Plus devices—just a small fraction, which is typical for recalls of this nature.
**Interviewer:** How can users find out if their device is affected and what steps should they take?
**Sarah Johnson:** Users can check if their device is affected by visiting Apple’s service programs page. There, they’ll find detailed information on how to get their device serviced. It usually involves contacting Apple Support or visiting an authorized service provider.
**Interviewer:** In terms of customer service, how does this recall reflect on Apple’s commitment to its users?
**Sarah Johnson:** This recall highlights Apple’s dedication to customer satisfaction and safety. By acknowledging the issue and offering a solution, they reinforce their reputation as a company that stands behind its products. It also demonstrates their commitment to transparency, which is crucial in maintaining consumer trust.
**Interviewer:** Thank you for your insights, Sarah! It’s certainly encouraging to see companies like Apple taking steps to address product issues effectively.
**Sarah Johnson:** Thank you for having me! It’s always important for consumers to know that help is available should they encounter problems with their devices.
