Regarding the special color (gold) processing for the 2023 replica uniforms, which we announced yesterday, we would like to inform you regarding the circumstances of this time, acceptance of re-crimping, and future measures.
1. Background
For the crimping of name and number sheets (herefollowing referred to as N&N sheets), the crimping process was completed by confirming that the N&N sheets were adhered to the uniform rather than the number of crimping times.at that timeDue to various conditions including temperature adjustment, slight differences in finish may occur,In order to prevent the peeling of the N&N sheet, crimping occurred more than twice.
We deeply apologize for the inconvenience caused to our customers, as the club was not aware of the difference in appearance when crimping more than once.
Both single and double crimping are products that can be worn and washed without change. Please check the information.
(1) Finishing tendency of one-time crimping
・Glossy finish
(2) Tendency of finish following crimping twice or more
– Gives a matte finish
2. Acceptance of re-crimping
Customers who wish to have the product delivered to them re-crimped can do so in the following ways. We apologize for the inconvenience, but there are two ways to receive your order: bringing it to the CEREZO STORE or sending it by mail. Please use the method that is most convenient for you.
*Customers are not responsible for shipping costs when mailing.
① CEREZO STORE reception
On store business days (including game days), if you bring in your uniform, we will crimp it once more on the spot. Please ask the store staff.
CEREZO STORE
Address: 1-1 Nagai Park, Higashisumiyoshi Ward, Osaka City, Osaka Prefecture 546-0034
Phone number: 06-4400-1349
Hours: 11:00-19:00 (closed on Mondays)
② Mail reception
We accept re-crimping by mail. We will ship the product to the customer within 5 business days following the product arrives at the processing plant.
1. cash on deliveryPlease send the item to the following return address.that time“Re-crimping reception form”Please also enter your customer information.
*Please be sure to use a traceable method, we will not be responsible for lost items that are not traceable.
2. When the product is re-crimped and the product is returned to the customer, we will send the invoice number to the customer by email.
〒141-0031
Watty Headquarters Building 2F, 7-18-2 Nishi-Gotanda, Shinagawa-ku, Tokyo
Torres Co., Ltd.
Cerezo Osaka uniform re-crimping window
Tel：03-6431-8715
3. Future measures
In the future, we will establish rules regarding the number of crimps,Perform reliable crimping so that there is no difference in appearanceWe will do our best to prevent recurrence.
In addition, if the special color (gold) processing N&N sheet peels off, we will re-press and replace it.
In addition, if there is a problem with the uniform other than the N&N sheet like this case (uniform sewing defects, peeling of the emblem/sponsor mark, etc.), we will deal with it separately.
*Please note that for other inquiries regarding uniform defects, only the above form will be accepted.
