More than a month ago, users reported that after upgrading the AMD Adrenalin 23.2.1 graphics card driver, the Windows system crashed. The author of the hardware detection tool CapFrameX also issued a warning, before installing the new AMD driver, it is best to back up the data in advance, just in case. But it may be because there are not many users who have encountered this situation, AMD has never officially responded.
Recently, PCWorld editor Brad Chaos was also unfortunately recruited, and he immediately contacted AMD to inquire about it. AMD later responded that if Windows Update is also updating simultaneously when installing the AMD graphics card driver, this problem may indeed occur, but “the probability of occurrence is extremely low.”
AMD recommends that users make sure that Windows Update has been updated or pause it when updating the graphics card driver, rather than running it at the same time.
In addition, AMD also recommends that you do not check the option to restore factory settings when installing the driver if it is not necessary. AMD also stated that it is further investigating these issues and will fix them as soon as possible.
It is worth mentioning that after the initial installation of Windows 10/11, it will automatically check for updates, including whether there is a new version of the driver. If you manually install the new driver at this time, conflicts will easily occur.