Recently, a Reddit user posted that the AMD Radeon RX 7900 XTX reference graphics card hit 110C Junction while playing the new Modern Warfare II. However, when Contact AMD with an RMA requestHe denied the statement, with the company stating that “temperatures are normal. If you have any problems, please contact us.” Another user placed a successful order but the previously opened refund was denied. Since then, the company has received quite a bit of backlash on this issue, especially with the increasing number of cases being filed.
More cases of high temperatures on AMD Radeon RX 7900 XTX graphics cards continue to rise as companies like PowerColor ramp up efforts to help consumers.
Prior to this new AMD development, NVIDIA had received negative reviews of High temperature and melting point 12VHPWR connectors On the NVIDIA GeForce RTX 4090 flagship GPU, which is in its 30s and reported glitches following the graphics card was released.
What’s unique regarding the AMD situation is that it currently affects AMD Radeon RX 7900 series reference and GPUs. It covers all cards sold by AMD partners or the company, but does not cover GPUs specifically designed using the same graphics architecture. Few coolers or mounting designs are to be expected to be defective, as De8auer points out in the video below:
Three years ago, AMD published an article on the company’s blog titled “AMD Radeon Community Update: More Control over GPU Power and Performance, Improved Thermal Monitoring, Maximum Performance.” When discussing junction temperatures in the AMD Radeon VII GPU Enhanced Thermal Monitoring, they released this statement:
…instead of setting a moderately hot “worst case” throttle to death the entirety, RadeonTM RX 5700 Series GPUs will continue to increase clocks opportunistically and aggressively until one of the many available sensors hits a “hot spot” or “junction”. temperature of 110 degrees Celsius. Operation at a junction temperature of 110°C during typical gaming use is expected and within specifications. This allows the RadeonTM RX 5700 GPUs to deliver significantly higher performance and clocks, while still maintaining the audio and reliability goals.
one of Responsible for technical engineering on the AMD Radeon RX 7900 XTXAs of yesterday, Kevin says, the company has become aware of the hotspot issue and is actively investigating and developing a plan of action to “reproduce and collect serial numbers.” He further explains that the current overseas COVID situation is slowing the process, but agrees that a mechanical issue would fall within the creation and implementation of an RMA for consumers. However, they also investigate firmware updates to address isolated incidents where a software overhaul is required rather than a hardware replacement. Kevin also discusses edge heating, the temperature near the silicon edge on a GPU, stating that edge temperatures of 90 degrees are anomalous, but edge temperatures of 70 degrees are nominal.
Reddit user f bowercolor A representative on the platform, “PowerColorSteven,” is doing his part to help consumers resolve this current issue with AMD Radeon RX 7900 XTX graphics cards. For those who may not remember Stephen, we mentioned V This article that the company had an earlier issue where AMD RX 6700 XT series still shipped with the heat shield covers attached, causing at the time the graphics card to overheat. The sales rep has been following this issue closely for the past couple of days and recently posted it as a pinned thread reddit:
Uh…just add this here in case someone hasn’t seen my other posts.
If you are dealing with the problem 110c and nobody helps you. It doesn’t matter (which AIB you bought it from) who you bought it from. Email me or send me a DM (because my email isn’t working right today) (don’t use chat either, that shit isn’t working right). I’m compiling a list of my AMD contacts for the number of issues we’re having. They asked if there were a few users. You said she was definitely more than a handful, so now I have to show some kind of support for my big mouth. Send me the serial numbers. Email the guys at AMD with the number of units affected. powercolor. sapphire. GB. And direct. whatever. Send me the serial numbers. Hopefully AMD has some news for all of us, but regardless, when I hear anything of substance I’ll post to advise how to fix this issue.
— User “PowerColorSteven”, aka “Vendor or something” on Reddit
However, it is not clear which companies accept and fulfill the RMA, as the number of recorded cases indicates that some are allowed while others are denied, even when they are from the same manufacturer. Many other theories are also emerging regarding the problem, from uneven cold plates to using a graphite heat pad to solve the problem. Due to the increased number of cases during the initial reports, it is not recommended to mitigate the issue but to wait until an official statement or acceptance of a chain-level RMA is approved by AMD.
News sources: Tom equipmentAnd Reddit (AMD)And AMD blogAnd Reddit (PowerColor)
