2023-07-20 03:33:54
CSG Systems International, Inc. announced the completion of its digital transformation project with Airtel Africa, a leading provider of telecommunications and mobile money services in 14 countries in Africa. With CSG’s unified revenue management solution, Airtel Africa is poised to streamline processes across its business, minimize costs and reduce time to market, while delivering experiences that build loyalty customers and drive sustainable business growth in wireless. CSG’s unified revenue management solution helps mobile operators modernize and standardize operations and improve go-to-market flexibility.
It allows them to capitalize on customer insights and respond to their changing needs through new digital services that improve the customer experience in real time. Migrating to CSG’s future-proof platform has enabled Airtel Africa to create personalized and seamless offerings for consumers and businesses, while achieving optimal performance and efficient revenue management and reconciliation. These new capabilities, in turn, help them retain their 138.5 million customers and reduce churn through transparent, self-service billing.
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