An Air Canada passenger used information sent by the Apple Airtag tracker to locate his suitcase lost by the company. According to information, the traveler Paul Kliffer landed in his country of origin after a trip in Mexico, but his suitcase with clothes and other personal items was not on the conveyor belt at the airport.
Fortunately, the owner of the bag added a tracker to the bag and was able to figure out that the item hadn’t even boarded the plane and was still in Mexico City. With this information in hand, Paul contacted the company requesting that the lost object be sent to his home, but something unusual happened.
The luggage should have been dispatched from Mexico and headed towards Canada, however, there was a “small” deviation on the route and the item was sent to Madrid, Spain, after traveling 8 thousand kilometers over the Atlantic Ocean. This information was displayed by the Find My platform from data sent by Airtag.
Kliffer used the tracker’s data to try to facilitate Air Canada’s work, but did not receive a response from the company’s team that committed to finding and returning the lost bag. “I went back to Victoria [cidade] and they reiterated that there was a note that they could do other than send a note to Mexico City,” explained Paul.