Actor Matthew Lewis, best known for his role as Neville Longbottom in the film series Harry Potterprobably did not fall in love with Air Canada.
• Read also: Half fewer late flights at Air Canada
• Read also: Chaos in airports: thousands of complaints to the Transport Office
• Read also: No more plane tickets at 10 euros at Ryanair
In a series of tweets, the British comedian addressed harsh criticism of the airline, even calling it “the worst in North America”.
The 33-year-old actor said he learned, less than two minutes before boarding, that there was no more room for him in first class because of an overbooking problem.
An Air Canada employee would have simply torn up her ticket in front of her eyes, simply indicating that the flight was full.
Matthew Lewis was then told that if he wanted further explanation or a refund, he should contact the airline’s customer service department. However, the location of this one is in Toronto, while the actor was for his part at the airport in Orlando, Florida.
The comedian claims to have received no emails or offers to book another flight.
“She literally tore up my first class ticket outside the gate, gave me an economy class ticket and left. She didn’t say a word. I had to call her back to ask her: “why?”, explains the interpreter of Neville.
In response to Matthew Lewis’ first tweet, Air Canada wrote that they were sorry for the issues the actor mentioned. The airline asked him to write a private message in order to explain his story in detail.
Mr. Lewis also replied to a user who mentioned that Air Canada’s service had deteriorated since the pandemic, that he did not see how the situation might be worse. He mentioned in passing that his return flight to the UK was with WestJet.
Whoever camped Neville Longbottom also lamented the scourge of overbooking.
“How as a society have we allowed overbooking to become something normal that we accept? It’s insane, ”claims Matthew Lewis.
The actor nevertheless made it clear that his acerbic comments were not aimed at Canada, a country he adores, he assures.
