2024-02-28 21:39:53
ACF Technologiesa leader in appointment scheduling, queue management and event booking solutions, has expanded its offering with a integration with WhatsApp. This new solution allows companies to offer appointment scheduling and virtual queues in the communication tool. The solution is being used successfully in Latin America and is now available to companies in North America and Europe.
By integrating with the world’s most used messaging app, ACF Technologies opens a new channel for appointment scheduling and virtual management that allows businesses to connect and serve more customers. The solution offers real-time appointment scheduling, virtual queues, video calls and automated communications to minimize absences and increase retention.
Making an appointment or virtually standing in line to receive service from a bank, local government agency or retailer has never been easier. Customers can receive a virtual ticket, stay informed, schedule or change their appointments, switch the service channel from in-person to phone or video if they prefer, all empowering the customer to control their service journey. Additional features to promote a seamless journey include the ability to sign documents prior to service, using geolocation to find the nearest location, and simple answer buttons or multiple-choice selections.
ACF Technologies UK Managing Director Andy Hart commented: “WhatsApp has become an indispensable customer communications channel globally, where businesses can effortlessly connect with their customers on a personal level, foster trust, provide timely support and build lasting relationships through the power of real-time interactions.”
Additionally, in 2024, ACF Technologies intends to launch additional support capabilities that include an AI-driven layer that will enable companies to absorb greater customer demand, respond more accurately to consumer behaviors, and increase sources of cost savings and revenues.
Sobre a ACF Technologies
ACF Technologies exists to improve the customer experience and bring them closer to brands. With over 20 years of experience across multiple industries, it is a global leader in advanced customer flow management solutions. Through a consultancy-led approach, the company simplifies every aspect of the consumer experience, from appointment scheduling, virtual queues, in-store events to on-site arrival and post-service feedback. ACF has more than 4,000 global installations in the health care, government, financialof telecommunicationsdo retail it’s from education.
Learn more regarding ACF Technologies at www.acftechnologies.com
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Contact:
Greg Copley
Marketing Director, Global
ACF Technologies
[email protected]
Source: BUSINESS WIRE
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