Accident Detection generates false calls during festival in the USA

2023-06-26 20:25:29

the music festival Bonnarooheld in Manchester (not the English city, but the American one, in the state of Tennessee) registered a significant increase in false calls to the emergency service, and the resource Accident Detection has been suggested as the possible cause.

The event, which took place between June 15 and 18 and attracted more than 80,000 participants, recorded, according to preliminary data, a five-fold increase in false emergency calls compared to previous years.

Scott LeDucdirector of the Coffee County Emergency Communication Center, said the excitement and dancing of festivalgoers may have fortuitously triggered Accident Detection, causing false alarms to increase.

To deal with the situation and ease the burden on emergency services, the Manchester Police Department advised participants to temporarily disable the feature, resulting in a 40% to 60% reduction in false 911 calls. U.S).

Attention Bonnaroovians! Let’s work as a team to solve this! You can take action by going to Settings » Emergency SOS and turning off the “Accidents” feature.

Local authorities reached out to Apple for support, and although the company offered to send engineers to the festival, the issue was resolved remotely.

Despite the challenges posed by the increase in false calls, first responders were able to handle the situation without compromising their ability to respond to real emergencies.

LeDuc praised the team’s commitment, which ensured thorough investigations of each call to keep the service running. According to him, all reported incidents were carefully examined to determine whether they were real emergencies or accidental dialing.

It is worth remembering that, when accidentally dialing emergency services, users are advised not to hang up, but to inform the attendant regarding the mistake, helping the emergency services to confirm the absence of a real emergency and avoiding the unnecessary dispatch of a team.

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via WKRN


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