The introduction of the smart application has made the service incredibly user-friendly. Consequently, this has led to an increase in vehicle usage within the project, while simultaneously reducing wait times for passengers. Abdullah Al Marzooqi, Director General of the Integrated Center, expressed pride in achieving this new milestone. He attributes the project’s smooth execution and reliability to its utilization of cutting-edge technology. Al Marzooqi stated, “This system has been expanded to benefit the people by leveraging the possibilities of the latest technology, algorithms, and real-time tracking system.”
Last year, the Abu Dhabi Mobility Authority further expanded the on-demand bus services and its routes throughout Abu Dhabi. As services were extended to more areas, the bus services reached a wider audience, encompassing citizens, expats, and tourists. The number of trips grew to over 300,000 last year, a significant increase from the 50,000 trips recorded in 2020. Officials are optimistic that the number of trips will reach 400,000 this year.
The buses have covered a total of four million kilometers within the system, successfully fulfilling 80 percent of the requests received from passengers. This service has been implemented to provide a convenient means of transportation for passengers traveling from their existing locations to other areas as needed. However, the service is currently limited to specific regions.
The Abu Dhabi Link On-Demand bus service operates daily from 6 am to 11 pm. Services can be accessed in Yas Island, Khalifa City, Saadiyat Island, and Al Shahama area for an AED 2 fare using a Hafilat Card. To request a bus, passengers must use the Abu Dhabi Link app, available for download on the App Store and Play Store.
Abu Dhabi Link on Demand: A Million Passengers and Counting
Abu Dhabi’s on-demand bus service, Abu Dhabi Link, has reached a remarkable milestone: one million passengers served. This achievement comes after just four years of operation, demonstrating the growing popularity and success of this innovative transportation solution in the capital city.
Launched in 2020 by Abu Dhabi Mobility, the service was designed to revolutionize local travel by reducing walking distances and waiting times for residents, citizens, and visitors alike. The service has partnered with renowned transportation providers, such as United Trans and Via, to deliver top-notch service, consistently enhancing the quality of its operations since its inception.
The Rise of the Smart App
The introduction of the Abu Dhabi Link app has been instrumental in boosting the service’s efficiency and user experience. This user-friendly mobile application allows passengers to book rides with ease, making the service more accessible and convenient. The year 2023 alone saw the app downloaded a remarkable 27,000 times, highlighting its growing popularity among users.
The benefits of the smart app extend beyond convenience: Real-time tracking, improved vehicle utilization, and reduced wait times have all been attributed to the app’s successful integration into the service’s operations. Abdullah Al Marzooqi, Director General of the Integrated Center, has praised the impact of technology, stating that the project utilizes cutting-edge algorithms and real-time tracking systems to deliver a seamless and reliable service.
Expansion and Increased Reach
In 2023, Abu Dhabi Link expanded its reach significantly. Increased services and expanded routes have allowed the service to reach a wider audience, including citizens, expatriates, and tourists exploring the city. This growth is clearly reflected in the service’s impressive trajectory: from 50,000 trips in 2020 to over 300,000 trips last year, the service is steadily fulfilling its mission of providing convenient and accessible transportation for all.
The service’s success is evident in its impressive performance metrics. The fleet has run a total of four million kilometers, demonstrating the scale of its operations. Furthermore, the system has successfully fulfilled 80% of passenger requests, highlighting its effectiveness in addressing the transportation needs of its users.
Key Highlights of Abu Dhabi Link On Demand
- **Serves over a million passengers in just four years**
- **Reduces walking distances and waiting times**
- **Developed in partnership with leading transportation providers**
- **Features a user-friendly mobile application for easy booking and real-time tracking**
- **Operates across popular areas, including Yas Island, Khalifa City, Saadiyat Island, and Al Shahama**
- **Offers affordable fares (AED 2) using the Hafilat Card**
- **Operates daily from 6 am to 11 pm**
Looking Ahead
The success of Abu Dhabi Link on demand is a testament to the power of innovative technology and the city’s commitment to providing sustainable and efficient transportation solutions for its residents and visitors. With a continuous focus on expansion and improvement, Abu Dhabi Link is poised to become an integral part of the capital’s transportation ecosystem, offering a seamless and efficient mode of travel for years to come.
technology for easier booking and real-time tracking. Learn more about this innovative transportation solution."/>