Published on : 13/07/2022 – 10:22
El Hadj Badara Fall was appointed, Tuesday July 12, 2022, during a board of directors, general manager of Air Senegal. He replaces Ibrahima Kane, at the helm of the national company since April 2019. No official reason has been given to explain this dismissal, but Air Senegal has recently come under heavy criticism.
With our correspondent in Dakar, Charlotte Idrac
At the beginning of July, bad news for passengers on the Paris/Dakar flight: the plane of Air Senegal is damaged” by handling operations » at Roissy-Charles-de-Gaulle airport.
For a week, flights are disrupted, with significant delays: the latest hitch for the national company. Lack of punctuality, loss of luggage, lack of information… Many customers complain regarding the quality of service, especially on social networks.
Restore the national flag
Air Senegal, created in 2016, has nevertheless developed its network in recent years, with the acquisition of brand new aircraft, and the opening of lines whether to the United States, or soon to Ghana. But ” the management has neglected the last links in the chain, essential for customer loyalty “, Says an expert in the sector.
The new general manager, El Hadj Badara Fall is a pilot and adviser to the Ministry of Air Transport, he knows the company well. It is up to him to restore the image of the national flag, dear to President Macky Sall, who wishes to make Dakar an air “hub”. Last December, the Head of State warned: “ Competition is fierce and leaves almost no room for error or negligence. »
