2023-10-13 00:07:09
A dolphin pig knuckle specialty store closed down and the diners’ vouchers were turned into waste paper. After many days, the store finally responded.
Yi Dolphin Pork Knuckle Specialty Store announced the closure of its entire line. This pork knuckle chop shop, which is famous for its black pepper roasted pork knuckles and grilled pork ribs, has 17 branches in Hong Kong. Recently, all branches in Hong Kong have quietly closed down. Many of them purchased earlier Customers of package tickets have complained online regarding being cheated. The incident has been brewing for many days, and the store finally responded online today (12th).
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Yi Dou Pork Knuckle Specialty Store’s Full Line Closure Package, Sufferers Are Angry Online
A few days ago, some netizens reported in the Facebook group “Eat in Yuen Long” that their elders had bought a gift certificate package from a nearby Yi Dou Pig Knuckle branch, but not long following buying it, they found that the branch suddenly closed down. The netizen later discovered online information that showed that multiple branches of the Yi Dou Pig Knuckle Specialty Store had also closed down operations. The post received responses from many netizens who had experienced the same situation. Many people even accused the Yi Dou Pork Knuckle Specialty Store of deliberately deceiving customers. .
Yi Dou Pork Knuckle Specialty Store had 17 branches at its peak. (Picture: Yi Dou Pork Knuckle Specialty Store)
Roast pork knuckle is its signature dish. (Picture: Yi Dou Pork Knuckle Specialty Store)
There are also a variety of Western-style barbecues such as roasted pork belly. (Picture: Yi Dou Pork Knuckle Specialty Store)
The victim’s online appeal package turned into useless paper. (Photo: Food in Yuen Long)
The head office apologized and confirmed the suspension, saying it would deal with the package issue
A few days later, Yi Dolphin Pork Knuckle Specialty Store confirmed its closure in a post on its official page. The company said that due to the impact of the epidemic, rising material prices following customs clearance, difficulty in manpower recruitment and other factors, coupled with the fact that the speed of economic recovery has not reached expectations, franchisees are facing There is considerable cost pressure. In recent months, the company has successively received requests from franchisees to terminate operations and is unable to continue to fulfill the contractual agreement with the head office. The company is deeply sorry for this situation and apologizes to affected customers.
In order to resolve disputes with franchisees, the company has taken legal action and is actively seeking assistance from other partners to redeem packages. The company will handle all redemption matters in stages and calls on customers to contact them via private message on its social media page to facilitate the online registration form.
Yi Dou Pork Knuckle Specialty Store confirmed that all stores are closed and promised to deal with package redemption matters in stages. (Picture: Yi Dou Pork Knuckle Specialty Store)
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