President Prabowo Prioritizes Public Service Reform and Technology-Based Services in Indonesia

# Public Service Malls: Transforming Indonesia​ One Service at a Time # Indonesia Embraces Technological Innovation in Public Service

On Sunday, Indonesia, Southeast Asia’s largest economy, welcomed its new president, Prabowo Subianto. The retired general’s inauguration brings a renewed focus on leveraging technology to enhance public services and create a more responsive government. This commitment was instantly apparent with the launch of 42 new public service malls (MPPs) across the archipelago. “Improving public service and integrating technology are top priorities for [my] administration,” Subianto declared. The MPPs represent a tangible step towards streamlining bureaucracy and delivering services directly to citizens. These new centers are designed to be one-stop shops for a range of government services, eliminating the need for citizens to travel to multiple locations or navigate complex administrative processes. The initiative signifies a pro-active approach to enhancing citizen engagement and satisfaction with public services.

Public Service Reform and Technological Advancement: Key Focus Areas for Government

State Apparatus Empowerment and Bureaucratic Reform Minister Rini Widyantini recently shed light on two central priorities for the government: public service reform and the integration of technology into service delivery. “I highlight two things that are the President’s concern, the first is public service reform and the second is about technology-based service, and these have certainly become a concern for all of us,” she noted. Widyantini emphasized the president’s strong emphasis on understanding and addressing the needs of the community. She highlighted the directive to move closer to the people and gain a deep understanding of the challenges they face.

Streamlining Government for a Better Future

Efficient bureaucracy is the engine that drives progress. That’s the message from Minister Widyantini, who underscores the critical role of reforming government structures in achieving national growth goals. “The better the bureaucracy is,the faster the services will be provided to the community,and the faster it will be to solve problems felt by the community,” she explained. Minister Widyantini’s emphasis on bureaucratic reform highlights the importance of creating a responsive and effective government apparatus.A streamlined bureaucracy can deliver essential services more efficiently, address citizen concerns promptly, and ultimately contribute to a more prosperous and equitable society.

Public Service malls: Streamlining Services, Boosting Community Access

the rollout of public service malls (PSMs) is transforming how communities access essential services, ushering in a new era of efficiency and convenience. These innovative hubs are designed to centralize various government services under one roof, eliminating the need for residents to navigate multiple locations. MPPs are at the forefront of this transformative effort, championing PSMs as key drivers of service modernization. By streamlining processes and improving accessibility, PSMs aim to enhance efficiency, reduce costs, and ultimately elevate the overall quality of government service delivery. “We hope that the community can get the benefits with the existence of public service malls,” Widyantini added.

A nation connected: Digital Service Centers Transforming Public Access

In a bid to revolutionize the way citizens interact with their government, a nationwide initiative has taken root, bringing essential public services directly to the people.This multi-faceted approach focuses on four key pillars: direct service delivery, outreach programs reaching even the most remote corners of the country, a growing network of online services, and the establishment of digital Multi-Purpose Public Service (MPP) Centers. Since 2017, the impact of this digital conversion has been undeniable. A remarkable total of 272 MPPs have sprung up across the nation, acting as vital hubs where citizens can access a wide range of government services with ease and convenience.