Peugeot and Citroën Offer Expanded Coverage for Urea Tank Replacement
Following an investigation into malfunctioning urea tanks, Peugeot and Citroën have committed to comprehensive assistance programs to help affected customers. The programs, outlined by the automakers, aim to alleviate the financial burden of potential repairs for owners of select vehicles equipped with Euro 6 diesel engines and SCR (Selective Catalytic Reduction) technology.
Extending Assistance for Urea Tank Repairs
Starting in December 2023, Citroën and Peugeot implemented enhanced customer support measures to address urea tank issues. These measures, according to a statement by the automakers, provide substantial financial benefits to consumers and businesses. Initially, a strengthened customer assistance program called Special Coverage “4UA+4UB” offered discounts and contributions
exceeding €6 million towards repair or replacement interventions conducted
within the Citroën and Peugeot network.
"These are concessions whose amount is destined to increase in consideration of the implementation by Citroën and Peugeot of further assistance measures for consumers and businesses," the automakers explained in a statement.
In addition to this initial support program, refreshments through vouchers and reimbursements totalling approximately €700,000 were provided to customers and businesses who had previously repaired or replaced their AdBlue tank before theDearConsumer investigation began. This ensured these customers also benefited from the adjusted, more favorable conditions offered through the existing assistance program.
Beyond these compensatory measures, Citroën and Peugeot announced an extension of the "4UA+4UB" Special Coverage period. Previously set to expire on August 31, 2024, the coverage will now be valid until August 31, 2028, providing long-term support for customers.
Introducing Repeat Case Coverage
In a further demonstration of their commitment to customer satisfaction, Citroën and Peugeot introduced a new customer assistance Program – Special Coverage "4UD" – starting
on April 18, 2024. This program specifically addresses repeat cases, meaning it covers the cost of replacing a urea tank a second time if a previously documented replacement was carried out by an authorized repairer within a 50,000-kilometer or 24-month period.
“Customers who encounter this issue for the second time will benefit from 100% coverage for spare parts and labor!”, stated the automakers, outlining the terms and conditions. The program does not apply to used vehicles, and the customer must provide invoices documenting the previous authorized repair.
Addressing Concerns with Older Vehicles
Citroën and Peugeot acknowledged that these special coverages are designed to support customers who experience problems with older vehicles. The programs offer a contribution toward the costs of specific repairs, even after the legal and conventional warranty has expired.
The extent of coverage under these special programs depends on the age and mileage of the car. The maximum mileage for coverage is 210,000 kilometers, they explained.
Detailed coverage breakdown:
-
Vehicles under 5 years old and with less than 150,000 kilometers: 100% of spare parts costs covered under "4UA."
- Vehicles between 5 and 8 years old: Coverage of 30%-90% for spare parts costs (“4UB”), depending on mileage. Labor contributions are €30 per case.
These measures represent a proactive effort by Citroën and Peugeot to build customer trust and address potential concerns regarding the durability and long-term reliability of their vehicles equipped with SCR technology.
What are the specific problems that Peugeot and Citroën owners with malfunctioning urea tanks are experiencing?
## Peugeot and Citroën Address Urea Tank Issues with Expanded Support
**Interviewer:** Welcome back to the show. Today we’re discussing the recent news about Peugeot and Citroën’s response to malfunctioning urea tanks in some of their vehicles. Joining us to discuss this is automotive analyst, [Alex Reed Name].
**[Alex Reed Name]:** It’s great to be here.
**Interviewer:** So, Peugeot and Citroën are facing some issues with urea tanks in their diesel vehicles. Can you explain the situation and the impact it has on owners?
**[Alex Reed Name]:** Absolutely. Essentially, there’s a problem with urea tanks in certain Euro 6 diesel models equipped with SCR technology. This technology is crucial for reducing emissions, but the malfunctioning tanks can prevent it from working properly. This leads to higher emissions and potential drivability problems for owners, especially in colder temperatures [[1](https://car-recalls.eu/citroen-opel-peugeot-vans-urea-tank-fault-kba/)].
**Interviewer:** That sounds quite serious. How are Peugeot and Citroën addressing this issue?
**[Alex Reed Name]:** They’ve taken some important steps to rectify the situation. They’ve launched a comprehensive assistance programme called ”4UA+4UB.” It offers substantial financial help for repairs or replacements, with discounts and contributions exceeding €6 million [[Information extracted from provided news text]].
**Interviewer:** That’s a significant commitment from the automakers. Are there other actions they’re taking?
**[Alex Reed Name]:** Yes, there are. They’ve also provided vouchers and reimbursements totaling around €700,000 to customers who already had their AdBlue tanks repaired or replaced before these programs were announced [[Information extracted from provided news text]]. This ensures everyone benefits from the updated support.
**Interviewer:** It’s encouraging to see the companies taking responsibility and supporting their customers.
**[Alex Reed Name]:** Absolutely. And they’ve gone a step further by extending the coverage period of the “4UA+4UB” programme until August 2028. This provides long-term peace of mind for owners. They’ve also introduced a new “Repeat Case Coverage” programme to address recurring issues, further demonstrating their commitment to customer satisfaction [[Information extracted from provided news text]].
**Interviewer:** Well, that certainly sounds like a positive step in the right direction. Thank you so much for breaking down this complex issue for us, [Alex Reed Name].
