Wuling Motors is committed to improving the quality of service for customers in Indonesia.
Monday, 25 Nov 2024 16:26:00 Improving Service, Wuling Holds Final Aftersales Skill Contest 2024 (ist) (©© 2024 Liputan6.com)
Wuling Motors (Wuling) is committed to continuing to improve the quality of service to consumers in Indonesia. One of the steps taken by this Chinese company was to hold the 2024 Aftersales Skill Contest competition, which took place in the final round on Saturday (23/11/2024).
Competition This consists of three categories, namely Service Advisor, Customer Care Officer (CCO), and technician. With the theme Drive Your Skills, Be The Champion, the final round was held at the Dealership Wuling Mimosa BSD, Tangerang, which involved 36 finalists from various regions in the country.
“The Aftersales Skill Contest is Wuling’s strategic initiative to improve Wuling’s competitive after-sales services and develop services to consumers in an even better direction,” said Maulana Hakim, Aftersales Director of Wuling Motors, in his official statement on Monday (25/11/2024).
This competition is not only an evaluation event, but also provides opportunities for the team after sales at Wuling dealers to display their best abilities, both in terms of skills, standards and service which aims to increase customer satisfaction.
The selection process for this competition begins with the National Pre-Qualification stage which will be held from 23 to 27 September 2024. At this stage, there were 231 participants recorded from all over Indonesia.
Next, the Online Knowledge Test stage will take place from 2 to 4 October 2024, in the form of a written test, where the 72 participants with the highest scores are entitled to continue to the next stage.
Then, from 14 to 25 October 2024, the Offline Skill Test stage was carried out, where participants underwent a test in the form of role play according to their respective categories, and 36 participants successfully advanced to the final round of the National Contest.
Top of the Match
At this stage, the finalists undergo a series of direct tests related to their respective fields. Service Advisors are faced with everyday scenarios as well problem handling.
Meanwhile, Customer Care Officers have to face daily scenarios, problem handlingand session interview. For the technician category, they are faced with challenges to carry out troubleshooting on Wuling ICE and EV cars.
“We congratulate the 12 winners of the Aftersales skill contest. We believe this competition is not only about providing the best service today, but can become a new habit for all of us in providing the best after-sales service to Wuling consumers,” said Maulana Hakim .
Wuling Motors is committed to improving the quality of service for customers in Indonesia.
Date: Monday, 25 Nov 2024 | Time: 16:26:00
Improving Service: Wuling’s 2024 Aftersales Skill Contest
Well, here’s a headline you didn’t see coming: a car company cares about service! Shocking, I know! Wuling Motors, the Chinese automotive marvel, has decided that instead of simply putting out cars, they might actually want to put out good service as well. Imagine that! A company that cares. But in a world full of questionable customer service, this tiny act of human decency must be celebrated!
Wuling recently hosted its 2024 Aftersales Skill Contest. Because what better way to showcase the commitment to customer care than to create a glorified Olympics of after-sales service? There were three events: Service Advisor, Customer Care Officer (CCO), and Technician. And you thought the only competition in customer service was who can stay awake the longest on hold with a help desk!
Drive Your Skills, Be The Champion
So, let’s break it down: the grand showdown, dubbed “Drive Your Skills, Be The Champion,” was held in a dealership just brimming with competitive spirit and probably too much coffee. Set at the Wuling Mimosa BSD in Tangerang, 36 finalists from across the archipelago competed. 36! It’s like ‘Survivor’ but for people who probably wish they were somewhere else. Strong contenders, right? But you just know some of those poor folks are still dreaming about traffic cones instead of the prize money.
Maulana Hakim, the Aftersales Director of Wuling Motors, was on hand making the bold statement that this contest is about refocusing their after-sales services and approaching customer care with admirable enthusiasm. It’s not just an evaluation, he says, but a chance for these unsung heroes in service to shine like the freshly polished hoods of their vehicles. I mean, who needs the Olympics when you have Service Advisors, right?
Steps to the Final Showdown
The path to glory wasn’t easy. Participants faced multiple grueling stages. The Pre-Qualification kicked off the event with 231 participants vying for a spot on the hottest competition stage since, well… ever. Then came the Online Knowledge Test, where, through the magic of the internet, the top 72 contestants proceeded to the Offline Skill Test. Imagine a bunch of folks donning their best “I love cars” T-shirts as they role play their way to glory. Talk about living the dream!
Top of the Match
Finally, the grand finale arrived, where finalists were put through the wringer. Service Advisors tackled scenarios straight out of a customer service nightmare, while Customer Care Officers listened to complaints that could make even the most hardened soul weep. Technicians, bless them, faced troubleshooting challenges designed to make them resemble the car version of Superman. Let’s just say, if you think your job is tough, let me introduce you to a technician trying to figure out a Wuling at 2 AM!
Congratulations Are in Order!
Eventually, the moment of truth arrived, and 12 lucky winners emerged from the fray. Maulana congratulated them and tried to sound very serious about this not merely being a competition but a new way of life. Because nothing says “I care” quite like a skill contest to reshape how you interact with customers, right? Let’s hope these champions don’t just get their vegetables crushed under the wheels of industry but actually promote a revolution in aftersales care!
So kudos to Wuling Motors for attempting to keep the car care spirit alive in Indonesia—all while serving up competition and community connection. In a world of soulless automated responses, it’s refreshing to see a spotlight on human touch. And with this bold move, one can only hope that customer service doesn’t become a dying art form. But let’s be real, giving a damn about after-sales service might just be the new black.
Wuling Motors is dedicated to enhancing service quality for its customers across Indonesia, ensuring their satisfaction and loyalty.
Wuling Motors (Wuling) is earnestly focused on elevating the standard of service provided to consumers in Indonesia. To underscore this commitment, the company organized the prestigious 2024 Aftersales Skill Contest, culminating in a thrilling final round on Saturday, November 23, 2024.
This competition encompasses three key categories: Service Advisor, Customer Care Officer (CCO), and Technician. Under the inspiring theme “Drive Your Skills, Be The Champion,” the event took place at the Wuling Mimosa BSD dealership in Tangerang, attracting 36 finalists from diverse regions across the nation.
“The Aftersales Skill Contest represents Wuling’s strategic initiative to enhance our competitive after-sales services and continuously improve consumer satisfaction,” remarked Maulana Hakim, Aftersales Director of Wuling Motors, in an official statement on November 25, 2024.
This contest serves not only as an evaluation platform but also as an opportunity for after-sales teams at Wuling dealerships to showcase their exceptional skills, adherence to standards, and overall service excellence, thereby aiming to boost customer satisfaction significantly.
The selection process for this competitive event commenced with the National Pre-Qualification phase, which took place from September 23 to 27, 2024, featuring a notable 231 participants from various parts of Indonesia.
Following that, the Online Knowledge Test was conducted from October 2 to 4, 2024, comprising a written exam, where the top 72 scorers advanced to subsequent stages of the competition.
Then, between October 14 and 25, 2024, participants underwent the Offline Skill Test, where they engaged in role-play scenarios tailored to their specific categories, leading to 36 participants qualifying for the prestigious final round.
Top of the Match
During the final stage, the finalists faced a series of practical tests relevant to their respective roles. Service Advisors encountered everyday scenarios and problem-solving tasks that challenged their expertise.
Meanwhile, Customer Care Officers dealt with daily challenges, problem resolution, and interactive interview sessions that assessed their communication skills and customer engagement strategies. Technicians were tasked with intricate troubleshooting on both Wuling Internal Combustion Engine (ICE) and Electric Vehicle (EV) models, showcasing their technical prowess and diagnostic abilities.
“We extend our heartfelt congratulations to the 12 winners of the Aftersales Skill Contest. This competition embodies more than just delivering top-notch service today; it signifies the potential to cultivate a culture of excellence in after-sales service for all Wuling consumers,” stated Maulana Hakim.
What scenarios were used in the competition to evaluate skills in customer service and foster loyalty among Wuling dealers?
Llent skills and commitment to customer service. Participants demonstrated their abilities in various scenarios designed to enrich customer experiences and foster loyalty.
The competition began with a National Pre-Qualification round from September 23 to 27, 2024, which saw participation from 231 individuals representing Wuling dealers across Indonesia. Following this, an Online Knowledge Test from October 2 to 4 narrowed the field down to 72 contestants who had the highest scores. They then moved on to the Offline Skill Test, held from October 14 to 25, which simulated real-world scenarios through role playing, ultimately leading to the selection of 36 finalists for the National Contest.
During the final event, these finalists underwent rigorous testing tailored to their roles. Service Advisors tackled challenging customer service scenarios, Customer Care Officers navigated through problem handling and customer interactions, while Technicians faced technical troubleshooting tasks involving both Wuling’s internal combustion engine (ICE) and electric vehicles (EV).
The culmination of the event revealed 12 winners who stood out in their respective categories. Maulana Hakim expressed pride in their achievement and emphasized that this competition is about more than just proving skill; it’s about fostering a culture of exceptional service.
In an era where quality service is often overshadowed by speed and efficiency, Wuling Motors’ initiative underscores a commitment to nurturing human connections in after-sales service. By investing in this Skill Contest, Wuling aims to benchmark and elevate service standards, ultimately enriching customer experiences and reinforcing brand loyalty across Indonesia.
