Description
Cloud Account Executive
Location: UK (London)
We are Salesforce, the epitome of customer-centric innovation, driving the future of business through the powerful combination of AI, Data, and CRM solutions. Our commitment to core values empowers businesses across various industries to forge new paths and engage customers in transformative, unprecedented ways. Join us, and you too can become a Trailblazer—propelling your performance and honing your career development while positively impacting the world. If you envision business as the most potent platform for change, where companies flourish by doing well and doing good, you have found your niche with us.
Service Cloud is an advanced, cloud-based customer service application intricately designed and built on the robust Salesforce platform. This innovative tool empowers businesses to enhance the efficacy of their customer service operations across multiple channels by creating a unified view of customer interactions. Utilizing capabilities such as field service management, web chat, computer-telephony integration (CTI), and social media engagement, Service Cloud equips customer service agents to operate with increased speed and efficiency. Such improvements translate into seamless customer service experiences, leading to higher customer satisfaction scores while also significantly reducing operational costs.
Role Description:
We are on the lookout for a dynamic individual brimming with extraordinary energy, initiative, and leadership capabilities to amplify awareness of our most rapidly growing application, the Service Cloud. This role will specialize in elevating the prominence of the Contact Centre and AI applications within the customer service sector. Your primary responsibility will involve selling our comprehensive Service Cloud product range to prospective clients in the Consumer Goods sector, emphasizing Voice, Digital Engagement, and AI solutions.
Your Impact:
Salesforce fosters a collaborative and innovative work environment where you will be poised to excel in selling cutting-edge business application solutions. Building lasting relationships with both current and prospective customers, you will assume the role of a trusted advisor, delving deeply into their unique challenges and business goals. By consulting on the Salesforce Service Cloud, you will passionately advocate for solutions that empower customers to achieve their objectives and lead transformative initiatives within their organizations. As a distinguished member of our Ohana community, your contributions will be crucial to driving our collective business growth within a supportive and enjoyable workspace.
Your Qualifications
A consistent and impressive track record of successfully selling software or technology at the C-level to organizations with employee numbers ranging from 0 to 2000 is essential.
Across all sales teams, we seek candidates who embody the following attributes:
Consultative selling experience is paramount. Outstanding prospecting skills are necessary to identify new opportunities. Ability to clearly delineate return on investment (ROI) to clients is key. Proficient objection handling skills are critical for overcoming any resistance from prospects. A coachable mindset will facilitate continuous improvement. Strong business acumen and market insight will enhance strategic discussions. Effective planning and closing skills are essential for securing deals. Exceptional communication skills ensure clarity and rapport with clients. Capacity to collaborate and influence within a “win as a team” atmosphere is indispensable. A relentless drive for results will set you apart in achieving success.
What makes Salesforce’s Service Cloud essential for businesses looking to improve their customer service operations?
**Interview with Sarah Johnson, Cloud Account Executive at Salesforce UK**
**Interviewer:** Thank you for joining us today, Sarah. Can you start by telling us a bit about Salesforce and its mission in the market?
**Sarah Johnson:** Absolutely, and thank you for having me! At Salesforce, we pride ourselves on being at the forefront of customer-centric innovation. Our aim is to drive the future of business through a powerful combination of AI, data, and CRM solutions. We focus on empowering businesses across various industries to connect with their customers in transformative ways that not only enhance their operations but also foster a positive impact in the community. We believe that business can be a force for change when done right.
**Interviewer:** That sounds inspiring. I understand that you are particularly involved with the Service Cloud product. Can you explain what Service Cloud is and its significance in enhancing customer service?
**Sarah Johnson:** Of course! Service Cloud is an advanced, cloud-based customer service application that’s built on the robust Salesforce platform. It allows businesses to streamline their customer service operations across multiple channels, providing a unified view of all customer interactions—be it through web chat, social media, or traditional voice calls. This integrated approach significantly boosts the speed and efficiency with which service agents operate. The end result is a much smoother customer experience, which leads to improved customer satisfaction scores and lower operational costs for businesses [[1](https://www.salesforce.com/service/)].
**Interviewer:** Your role as a Cloud Account Executive seems pivotal. What are your primary responsibilities, particularly in promoting the Service Cloud?
**Sarah Johnson:** My main responsibility is to elevate awareness and drive adoption of the Service Cloud, especially within the Consumer Goods sector. This includes emphasizing our AI solutions and digital engagement features. I’m focused on selling the comprehensive suite of Service Cloud products and helping prospective clients understand how these tools can transform their customer service departments. The goal is to not only meet but exceed customer expectations by providing them with the capabilities they need to succeed in today’s fast-paced environment.
**Interviewer:** With the increasing reliance on AI in customer service, how does Salesforce integrate AI into the Service Cloud?
**Sarah Johnson:** Great question! AI is embedded into the Service Cloud in several ways—primarily through features like predictive analytics, automated responses, and intelligent routing of customer inquiries. This means that agents can address customer issues faster and with more accuracy. By leveraging AI, we empower service teams to focus on more complex queries, enhancing the overall service quality while also making the agents’ jobs more fulfilling. It’s all about enabling businesses to operate more efficiently and effectively [[1](https://www.salesforce.com/service/)].
**Interviewer:** It’s clear that Salesforce is committed to innovation and customer satisfaction. As a final thought, what message would you like to share with potential candidates looking to join your team?
**Sarah Johnson:** I would encourage anyone who’s passionate about making a difference through technology to consider joining us. At Salesforce, you’re not just working for a company; you’re becoming part of a movement aimed at driving meaningful change. You’ll have the opportunity to grow your career while working in a collaborative and innovative environment. Together, we can truly make a positive impact on businesses and their customers across the globe.
**Interviewer:** Thank you, Sarah. It’s been a pleasure learning more about Salesforce and the exciting opportunities within the Service Cloud team.
**Sarah Johnson:** Thank you for having me!
