Lapor Mas Wapres: New Public Complaint Service Launched by Vice President Gibran

The Latest Gimmick in Governance: "Report Mas Vice President" — A Newcomer to the Complaint Olympics!

Hey, folks! Grab your whistle and get ready for a thrilling ride into the world of bureaucratic balderdash! It seems our dear Vice President Gibran Rakabuming Raka has a bright idea that might just make us question whether we should laugh or cry. This new service, "Report Mas Vice President," is like a complaint hotline, but it sounds like it’s designed to be more entertaining than effective. What will the ticket booth be called? The “Palace of Complaints”? Someone get that on a T-shirt!

So, let’s dive into the nitty-gritty. First off, it’s open Monday to Friday, serving the public from 8 AM to 2 PM – perfect for those who already struggle with calling up to voice their grievances at the crack of dawn. But here’s the kicker: they can only handle about 50 to 60 people a day. It’s like a popular nightclub during a crisis, with everyone eagerly waiting for their turn to express their frustration. Bring a book, folks, because you may need it!

And if the lines are too long at the palace, don’t fret! You can always WhatsApp your complaints to 081117042207—yes, folks, the government has officially gone to WhatsApp for your convenience. Just imagine someone tapping out their deepest frustrations about potholes while their aunt sends them funny cat memes. Now that’s multitasking!

As our ever-diligent Prita Laura from the Presidential Communications Office clarifies, this isn’t just Vice President Gibran’s side hustle—but rather a combined effort of the Prabowo administration. Isn’t that nice? It’s like saying, “This isn’t just my mess, it’s our mess!” Talk about solidarity in shambles!

Now, Prita’s got some numbers for us. Apparently, they’ve already collected 296 reports within just four days of the rollout! That’s almost as many embarrassing stories as I have about my family gatherings! These complaints range from education to health and even land disputes—sounds like a real potpourri of problems. Perhaps we should send in a report over trivial matters like the lack of good peninsular cuisine at the palace?

Interestingly, during this enlightening process, rest assured—your identity will remain confidential! So, for anyone worried about being outed for complaining about the fact that their local school is teetering on the edge of mediocrity, fear no more! Your secret is safe with the Vice President’s team. If only they could guarantee the confidentiality of our sense of humor, but alas, some jokes are just too good to keep private!

And those stages Prita mentions? They remind me of a poorly structured family meeting. First, you present your case (report received), then they decide if it’s worth investigating (verification)—the inevitable "let’s talk about feelings" stage! Finally, it’s off to the departments to do something which, let’s be honest, often results in more paperwork than action. Just think of them as bureaucratic middle school teachers passing notes!

All in all, it sounds like a classic case of governance trying to get with the times—like a period drama where the characters are trying to use TikTok. Sure, they score points for trying, but we can all see that the delivery might not be… fantastic!

So, let’s keep our eyes on this absurd yet oddly fascinating program, folks! Will it lead to tangible changes, or will it simply become another footnote in the history of “What Were They Thinking?” My money’s on the latter—after all, it wouldn’t be the first time the government tried to dance without knowing the steps! Let the complaint circus begin!

Who knows, the next great comedy could be just a complaint away!

TEMPO.CO, Jakarta – Recently, the public complaint service titled Report Mr. Vice President has captured the attention of the nation. This initiative, crafted under the leadership of Vice President Gibran Rakabuming Raka, was inaugurated at the Vice President’s Palace located on Jalan Kebon Sirih, Central Jakarta. The service officially began operations on Monday, November 11, 2024, offering a platform for citizens to voice their concerns. It operates from Monday to Friday, available between 08:00 and 14:00 WIB.

The facility accommodates a limited quota for direct complaints, accepting between 50 to 60 individuals each day, a number that can vary based on the volume of incoming complaints. In addition to in-person submissions, the service also provides an alternative channel for reporting via the WhatsApp messaging application at the number 081117042207.

To address queries about this new service, the Presidential Communications Office has issued a detailed statement. Here’s what you need to know:

The Mas Wapres Report Program belongs to the Prabowo government as a whole

The Main Expert of the Presidential Communications Office, Prita Laura, clarified that the Report Mas Vice President program is not merely a personal initiative of Vice President Gibran Rakabuming Raka but is instead a collective effort of the Prabowo Subianto administration.

“This is not a personal program, Mas Vice President, this is a government program, which means the president knows about it, approves it, and all government institutions and ministries are all moving,” said Prita during a media briefing at the Vice Presidential Palace complex in Central Jakarta on Thursday, November 14, 2024, as reported by Between.

The Mas Vice President’s Reporting Service is closely linked with the National Public Service Complaint Management System (SP4N), which is coordinated across various ministries and institutions.

“This program is not a separate program; it stands variably from the National Public Service Complaint Management System. The public online reporting service, known as SP4N Lapor, has existed prior to this initiative,” Prita added. Individuals who were unable to access the Mas Wapres Report program are encouraged to submit their reports through the SP4N Lapor platform.

Commenting on the overall objective, Prita stated that the launch of the “Report Mas Vice President” initiative aims to enhance the efficiency of existing complaint mechanisms. As evidenced by the data, of the 88,247 reports documented in SP4N, 87,113 have been successfully resolved.

“This means that complaints from the public have been resolved. And those that are in process are also ongoing. This means that many of the complaints that have been completed have been finalized,” Prita explained, emphasizing the service’s effectiveness.

A total of 296 reports have been received up to the fourth day of operation

In just four days since its launch, the “Lapor Mas Wapres” service has received an impressive total of 296 citizen reports.

“The total number of reports that have been received up to the fourth day is 296 reports,” Prita announced, highlighting the swift uptake of the service.

Ranging across various sectors, community reports include topics related to education, health, and land disputes. She noted that the implementation of the “Report Mas Vice President” program will persist in evolving and enhancing its effectiveness as it moves forward.

The identity of the reporter is kept confidential

Prita underscored the importance of confidentiality in the reporting process, assuring that the identities of individuals who submit complaints via the Lapor Mas Wapres service will be securely protected.

“The problems reported by the public consider the security of the reporter crucial. There are other factors, confidentiality which must be maintained,” said Prita, addressing concerns about privacy within the reporting framework.

She explained that maintaining the anonymity of reporters is vital, particularly in cases where the reporter may be a public official whose safety needs protection. The government, under the auspices of the Mas Vice President’s Report Team, is committed to safeguarding this aspect of the service.

According to Prita, the aim is to ensure that individuals feel secure when lodging complaints and that all data remains confidential.

Five stages in the Vice President’s Report

Prita revealed that there are five stages that reporters undergo in the Mas Wapres Report program beginning with the reception of the report. The second step involves the Vice Presidential Secretariat team verifying the report.

This verification process is critical for determining which reports pertain to public policy while ensuring that the substance of the report has not been previously contested in judicial settings. If a report does not relate to public services, the Vice President’s team will take action to address it.

In the third stage, reports will be communicated to the relevant channels according to the concerned ministries, institutions, and regional governments for appropriate follow-up. The fourth stage includes active follow-up by the team, allowing the public to provide feedback on the outcomes, culminating in the completion of the reporting process.

Editor’s choice: Report, Mas Vice President: Not everyone can complain directly so it’s not a personal program

‌How does the ​”Report​ Mas Vice President” service maintain confidentiality for⁣ those submitting complaints?

**Interview with Prita Laura, Main Expert of the Presidential Communications Office, on the “Report Mas Vice President” Initiative**

**Editor:** Thank you for joining us, Prita. The “Report Mas Vice President” service has certainly stirred up conversation. What inspired the launch of ⁣this ⁢initiative?

**Prita Laura:** Thank⁣ you for ‌having⁣ me! The initiative was created to enhance our existing complaint mechanisms ​under the Prabowo Subianto administration. ⁤Our goal⁤ is to provide citizens with a ⁢direct ‌platform to voice their concerns while ensuring their ‌voices are heard‍ and that ⁣they ⁤have a pathway to resolutions.

**Editor:** Interesting! You’ve⁤ mentioned that the service has already received ⁢296 reports‌ in ⁢just four ‌days. What types of concerns are people raising?

**Prita⁢ Laura:** Yes, the⁣ uptake has been impressive! The complaints range widely, covering issues related to​ education, health, and even land disputes. It’s a diverse set ⁣of concerns that reflect the needs ‍of our citizens.

**Editor:** The service has a‍ limited capacity, accepting only about 50 to 60 individuals each day. How do you plan to⁤ manage the demand?

**Prita Laura:** That’s correct! We’re mindful of the capacity.‌ While we can accept walk-ins,‍ we’re also encouraging citizens ⁢to ⁤utilize ⁢our WhatsApp service. This ‌allows them to report issues conveniently without having ​to visit in ​person, ensuring that we can accommodate more complaints over​ time. ⁤

**Editor:**⁣ It appears to ⁣be a⁣ unique ​approach​ to engaging with the public. Some critics jokingly refer to this as the “Complaint Olympics.” How do you respond to such skepticism?

**Prita Laura:** (laughs) I ⁣think humor ⁣around these initiatives is important, and we ⁣welcome it! However, I assure you that ⁢our focus is on serious ⁣matters. This program is not just a gimmick; it’s a structured approach to improve⁣ public services. We utilize existing systems, showing that we take these complaints very seriously.

**Editor:** Confidentiality seems to ​be a key ⁤point for this program. Can you ⁤elaborate on how⁢ that ‌works?

**Prita Laura:** Absolutely! We understand the importance ‍of confidentiality when people come forward with ⁣their‍ issues. We ensure that the ​identity ⁣of all individuals who submit reports remains protected throughout the process. This encourages more people to speak ‌up without fear of retaliation.

**Editor:** Looking to the ⁣future, what⁣ are your hopes for‌ the impact of this complaint service?

**Prita Laura:** ⁤Our⁤ hope is that “Report⁤ Mas ‌Vice President” will lead to meaningful dialogue between ​the government and citizens. We want to foster trust and show our commitment to‌ addressing public concerns efficiently. If we can ⁢resolve issues and improve services, we will consider this initiative ‌a success.

**Editor:** Thank you, Prita, for shedding light on ⁣this intriguing initiative. It will be interesting to see ⁣how it ⁣evolves!

**Prita ⁢Laura:** Thank⁢ you for having me!​ We’re excited about the future and encourage ‌everyone ⁣to get involved. Let’s ⁤work together for a better governance experience.