Job Description:
About Us
At Bank of America, our mission centers around a shared commitment to enhancing financial lives, utilizing the strength of every essential connection we foster. Our principle of Responsible Growth underpins our operations and shapes the way we serve our clients, support our teammates, uplift our communities, and deliver value to our shareholders daily.
Creating an environment conducive to Responsible Growth involves committing to being an exceptional place for our global teammates to work. Our dedication to fostering a diverse and inclusive workplace is unwavering, encouraging the recruitment of individuals from varied backgrounds and experiences. We pride ourselves on investing deeply in our teammates and their families by offering an array of competitive benefits that support their physical, emotional, and financial well-being.
At Bank of America, we recognize the dual importance of collaboration and flexibility in the workplace. We adopt a comprehensive approach to flexibility, which varies according to the unique needs of different roles within our organization.
Building a career with Bank of America presents you with remarkable opportunities to learn, develop, and create a meaningful impact, while also empowering you to drive positive change. Join us and be a part of our mission!
Global Business Services
Global Business Services functions as the backbone of Technology and Operations support for the various Lines of Business and Staff Support Functions at Bank of America. We operate through a centralized management style, facilitating a globally integrated delivery model coupled with resilient operations that withstand challenges.
Our Global Business Services team is celebrated for its commitment to flawless execution, vigilant risk management, and a reputation for operational excellence and innovative solutions.
In India, our presence spans five strategic locations, operating as BA Continuum India Private Limited (BACI). This non-banking subsidiary of Bank of America Corporation serves as the primary operational arm for Global Business Services in India.
Job Description
As an Individual Contributor within the ADS Risk and Compliance management team, you will be tasked with overseeing risk and compliance for the ADS portfolio. Among your key responsibilities will be the execution of ADS processes and tools such as Continuous Monitoring and SharePoint to ensure adherence to the enterprise-wide standards set forth. Your job expectations include supporting Vulnerability Management and ERP initiatives, actively coordinating with Application owners, and collaborating with various teams including SLTs, BISO, GIS, and the CTI ERP Management team to mitigate vulnerabilities within stipulated timelines. It is critical to follow through on action plans and milestones while implementing governance that aligns with both ADS and enterprise risk specifications.
Responsibilities
- Ensure compliance with rigorous risk and adherence standards.
- Oversee Vulnerability Governance initiatives.
- Manage ERP processes effectively.
- Utilize GIS Continuous Monitoring tools to fetch relevant reports.
- Engage in follow-ups with the Application team, SLTs, BISO, GIS, and the CTI ERP Management team.
- Report any vulnerabilities that are due and suffer consequences to the Application owners and SLTs.
Requirements
Education: B.E., B.Tech, or MCA
Certifications If Any: NA
Experience Range: 6 to 8 years
Foundational skills
- Demonstrated experience serving as a technical Quality Assurance Analyst or in a similar capacity.
- Established working knowledge of quality assurance tools, methods, and concepts.
- Manage the system of record and knowledge repositories such as Continuous Monitoring Tool and SharePoint.
- Identify, track, and report metrics, vulnerabilities, and quality assurance activities.
- Possess solid knowledge of relevant regulatory standards.
- Exhibit strong communication skills, both verbal and written.
- Show proficiency in data collection and analysis.
- Display a high degree of organizational skills and meticulous attention to detail.
- Deliver quality assurance results within set timelines.
- Facilitate technical and manual activities associated with collecting, QA, and reporting open CVE vulnerabilities to GIS.
- Capable of using internal SORs and external vendor site data to validate vendors’ CVE findings.
- Demonstrate an ability for in-depth investigations to assess scenarios effectively.
- Ability to collaborate effectively with Application owners, SLTs, BISO, GIS, and CTI ERP management teams.
Desired Skills
- In-depth understanding of Enterprise Change Policies and Standards.
- Proficient in quality assurance tools and methods.
- Possess exceptional partnership and relationship-building skills.
- Exhibit superb organizational skills and attention to detail.
- Demonstrate excellent problem-solving abilities.
- Communicate effectively and confidently.
- Adopt a strong will and target-oriented approach.
- Ability to deliver results under challenging circumstances.
- Proficient in SharePoint, Excel (including v-lookups, pivot tables, charts, macros), and PowerPoint presentations.
Work Timings: 11:30 AM – 8:30 PM
Job Location: Hyderabad
Learn more about this role
**Interview with Priya Sharma, Senior Manager at Bank of America’s Global Business Services**
**Interviewer:** Thank you for joining us today, Priya. Let’s start with your role within the Global Business Services team at Bank of America. What attracted you to this position?
**Priya Sharma:** Thank you for having me! I was drawn to this role because of Bank of America’s commitment to Responsible Growth and its emphasis on creating a diverse and inclusive workplace. The chance to be part of a strong collaborative environment, where I could utilize my skills in risk and compliance management while also making a meaningful impact, really resonated with me.
**Interviewer:** That sounds like a rewarding opportunity. Can you dive deeper into your responsibilities as an Individual Contributor in the ADS Risk and Compliance management team?
**Priya Sharma:** Absolutely. My primary focus is to ensure that our ADS portfolio adheres to stringent risk and compliance regulations. This involves executing various processes and tools, such as Continuous Monitoring and SharePoint, to ensure we meet enterprise-wide standards. I regularly support Vulnerability Management and collaborate with application owners and various teams to mitigate risks effectively. The work is dynamic, with a critical emphasis on follow-through and governance.
**Interviewer:** Given the importance of compliance and risk management, what skills or background do you find essential in your role?
**Priya Sharma:** A strong foundation in technical quality assurance is crucial, as our work often requires meticulous attention to detail and knowledge of QA tools and methods. Additionally, having a background in engineering or computer applications, along with hands-on experience in risk assessment and management processes, helps immensely. It’s all about combining technical know-how with a strategic mindset to navigate challenges effectively.
**Interviewer:** Bank of America prides itself on a culture of collaboration and flexibility. How do you see this reflected in your day-to-day work?
**Priya Sharma:** The culture of collaboration is very much alive in our team. We engage regularly with various stakeholders, such as SLTs, BISO, GIS, and the CTI ERP Management team. The flexibility offered allows us to tailor our approach depending on the needs of different roles, which not only increases our efficiency but also strengthens team cohesion as we work toward common goals.
**Interviewer:** That’s great to hear. What advice would you give to someone considering a career at Bank of America, particularly in Global Business Services?
**Priya Sharma:** I would encourage anyone interested to embrace the values of Responsible Growth and to be open to continuous learning and collaboration. The opportunities for personal and professional development are plentiful. If you bring in a proactive attitude and a willingness to learn, you will find a supportive environment that empowers you to drive positive change and make a significant impact.
**Interviewer:** Thank you, Priya. Your insights into your role and the culture at Bank of America are incredibly valuable.
**Priya Sharma:** Thank you! I’m excited about the opportunities ahead and proud to be part of a team that’s committed to making a difference.
Oration and flexibility. How does this culture impact your daily work and team dynamics?
**Priya Sharma:** The culture at Bank of America truly fosters a sense of teamwork and support. We have the flexibility to tailor our work approaches based on role-specific needs, which not only boosts productivity but also enhances job satisfaction. In my daily work, collaboration is key—whether it’s coordinating with application owners or engaging with various teams to tackle risk management challenges together. This collaborative spirit allows us to innovate and develop solutions more effectively, ensuring we stay ahead in compliance and risk management.
**Interviewer:** That’s enlightening! Given the competitive nature of the financial industry, how does Bank of America differentiate itself in terms of employee investment and development?
**Priya Sharma:** Bank of America places a heavy emphasis on investment in its employees, providing extensive resources for professional development and career growth. This includes training programs, mentorship opportunities, and access to cutting-edge tools and technologies. We are encouraged to continuously expand our skill sets, which makes for a more engaged and motivated workforce. Additionally, the focus on well-being—both physical and emotional—gives us peace of mind, allowing us to perform at our best.
**Interviewer:** Lastly, what advice would you give to potential candidates interested in joining your team as an Individual Contributor within the Risk and Compliance management domain?
**Priya Sharma:** I would advise candidates to hone their analytical skills and be well-versed in quality assurance practices. Understanding regulatory standards and having experience with risk management tools is vital. Moreover, embrace a collaborative mindset; being able to build strong relationships with different teams will be crucial as you navigate the complexities of risk and compliance. Above all, a proactive attitude and a willingness to learn will serve them well in their career at Bank of America.
**Interviewer:** Thank you, Priya, for sharing your insights and experiences with us. It’s fascinating to learn about your role and the positive culture at Bank of America.
**Priya Sharma:** Thank you for having me! I’m excited to see more talented individuals join our team and contribute to our mission of enhancing financial lives.
