Gautam Singhania, the distinguished Chairman and Managing Director of Raymond Ltd, has openly voiced his frustration regarding the lack of communication from the leadership of Lamborghini India, specifically criticizing the head of Lamborghini India, Sharad Agarwal, and Asia head, Francesco Scardaoni, for their failure to address his customer service concerns.
The prominent industrialist took to the social media platform X, where he expressed his discontent, labeling their lack of response as ‘arrogance’ in a time when attentive customer service is paramount.
Singhania was taken aback by the apparent indifference, asserting, “I’m shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are,” which underscores his belief that no effort was made to understand his grievances.
Earlier this month, Singhania shared his unsettling experience following a test drive of the luxury Lamborghini Revuelto, which tragically culminated in a complete electrical failure, leaving him stranded on the busy Mumbai trans-harbour link.
“I took the new Lamborghini Revuelto for a test drive and ended up stranded on the trans-harbour link due to a complete electrical failure. It’s a brand-new car—are there reliability concerns? This is the third one I’ve heard of experiencing issues within 15 days of delivery,” he remarked in his candid post on X.
In a subsequent post on October 5, Singhania included a photograph showcasing the new Lamborghini being towed away, visually highlighting the severity of the situation following his earlier report on October 3. He further questioned the overall reliability of the Lamborghini cars, prompting serious concern among potential buyers.
“Here is evidence of the brand new Revuelto having to be towed away due to total electrical failure. Are these cars reliable?” Singhania questioned, intensifying the dialogue around luxury vehicle dependability.
Singhania personally attempted to reach out to Lamborghini’s India head, Sharad Agarwal, but was met with silence, as Agarwal failed to contact him to investigate the issue faced by what Singhania referred to as an “old loyal customer.”
“It is shocking that the India Head of Lamborghini @agarwal_sharad has not even bothered to make a phone call to enquire what the problem with an old loyal customer is. Is the brand arrogance getting to another level?” he lamented on platform X, amplifying concerns about customer neglect.
Netizen’s react
In response to Singhania’s experiences, several netizens echoed his sentiments, while others noted that even business owners now grasp the frustrations customers face regarding unresolved complaints.
“Now a business owner understands how customers are harassed when complaints are not resolved; same in India as most businesses care a damn,” wrote an engineer, using the X handle IndianByHeart.
Others humorously commented on the situation, explaining how these incidents serve as their reasons for avoiding luxury brands. “Hence I don’t buy from them,” stated Chintan Mishra, a lawyer, sharing his perspective on Singhania’s post.
“Even after paying 100s thousand of dollars,” lamented IndiaVoid in a post that highlighted customers’ escalating concerns regarding the high cost of luxury vehicles and the inadequacy of customer support when issues arise.