CORPORATE Secretary of PT Kereta Cepat Indonesia China (KCIC) Eva Chairunisa revealed that the Whoosh fast train, which has been operating for a year, has served 6 million passengers until October 2024. This number has increased significantly compared to last year’s achievement, which carried 1.1 million passengers.
Eva said that Whoosh’s daily passengers continue to increase. From initially 9 thousand passengers per day in October 2023, it increased by more than 100% to 18 to 22 thousand passengers as of October 2024. The peak occurred on July 5 2024, when Whoosh served 24,132 passengers per day. This number was recorded to have increased by 12% compared to last year’s peak, to be precise on November 19 2023, which carried 21,537 passengers per day.
“Whoosh passenger volume has reached 6 million people. This figure reflects public trust in fast train transportation services with modern technology,” said Eva in an official statement, Wednesday (23/10).
Eva explained that her party had made various innovations to increase the number of passengers. At the beginning of operation, Whoosh ticket transactions could only be made at counters, ticket machines, websites and the Whoosh application. Now ticket transactions can also be done via various applications such as Access by KAI, Livin by Mandiri, BRImo, and BNI Mobile Banking. In the near future, transactions will also be possible through travel agents.
For regular KCIC users, Whoosh subscription cards or Frequent Whooser Cards are also issued which can be purchased at Halim, Padalarang and Tegalluar Summarecon stations. To date, around 1,900 cards have been sold.
“KCIC has innovated by providing schedule change and cancellation services online. “Cancellation money will also now be immediately returned on the same day,” said Eva.
To facilitate people’s mobility to Whoosh station, KCIC is collaborating with various stakeholders to increase integration between modes and increase wider accessibility for passengers. Eva said that Halim Station was previously integrated with
light rail or light rail transit (LRT) Jakarta, Bogor, Depok, Bekasi (Jabodebek),
Now it is equipped with various other modes such as Transjakarta buses, shuttles to Halim and Soekarno Hatta airports, as well as special areas for taxi and online vehicle services.
At Padalarang Station, Eva continued, Whoosh has been integrated with KAI Station for High Speed Train and feeder trains commuter line Greater Bandung. Currently there are also Trans Metro Pasundan buses to Alun-Alun Bandung, as well shuttle free to the Kota Baru Parahyangan area. Private vehicle users can use exit tol Padaleunyi KM 121 which is connected to Jl. Panaris. Meanwhile, at Tegalluar Summarecon Station, currently people can use the Damri bus to Bandung city and shuttle free to the Summarecon Bandung area.
Eva added that during Whoosh’s one year of operation, services to priority passengers, especially those with disabilities, continued to be improved. It is recorded that around 10,500 priority passengers have used Whoosh. At the station there are special facilities provided such as ramps, elevators, special toilets, as well as assistance services for people with disabilities.
“KCIC implements various initiatives to ensure accessibility and comfort for all priority passengers,” concluded Eva. (D-3)
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