2024-10-22 18:34:00
Due to the malfunction of Health Insurance software being tested in two departments, around five thousand people on sick leave are “deprived of their compensation”denounce, Tuesday October 22, the CGT and the CFDT, who demand “immediate cessation of deployment”. This software called “Arpège”, already used for the payment of daily allowances for self-employed workers at the national level, is intended to be progressively deployed for all social security policy holders by 2025, according to the unions.
On October 1, he entered “in testing phase” in Loire-Atlantique and Vendée. From October 3, the primary health insurance funds (CPAM) of these two departments “were flooded with calls and visits following the wrongly sending of a letter to policyholders indicating that they would no longer receive daily allowances after six months”deplores the CFDT in a press release. The union also denounces “many other anomalies, such as double payments, recipient errors, payment errors”, which led to “a stoppage of payments over several days”.
Environ “five thousand policyholders from the Primary Health Insurance Funds (CPAM) of Vendée and Loire-Atlantique have found themselves without any payment of daily allowances since September 20” et “are plunged into great precariousness”also castigates the CGT in another press release. The two unions claim to have ” alert ” for several months on the risks linked to the deployment of this software, after experimental feedback “extremely negative” IT teams, according to the CGT.
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Health Insurance considers that the deployment of this software is “essential, because the old tool, deployed more than twenty years ago, no longer made it possible to respond effectively to current needs”she judges. The Arpège software must make it possible to “modernize, automate and thus accelerate the processing of work stoppages”with an estimated time saving of “six days on average”and “free up time” to agents to accomplish missions “higher added value”she concludes.
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