“Scandalous!”, she writes on Kruidvat‘s Facebook page. “If you are a brave side, you join us early in the morning because there are brochure promotions that are starting… When you come into the store, you hear: ‘Yes, sorry, but they were sold out last week.'”
“I drove to four other Kruidvat stores, one after the other with an excuse. In short, the stacking play blocks were not available anywhere. Well, and that at the start of the opening hours?”
Overwhelming success
A Kruidvat employee responded to the complaint. “I can understand that you find this very annoying. Although the promotion was sent to our stores, the blocks were unfortunately sold out very quickly.”
“Due to the overwhelming success after sharing this promotion on social media, we ran out of stock faster than expected. This has unfortunately meant that we have had to disappoint many customers, including you.”
“Sometimes we do not fully estimate the demand for an offer and that is why we unfortunately cannot still offer you the item. We also do not work with vouchers. We do everything we can to better respond to demand in future promotions, so that we can avoid these kinds of disappointments.”
Offer may differ per Kruidvat branch
“However, keep in mind that the offer may differ per branch, depending on the size and location of the store,” the employee added. “Thank you for reporting your complaint. We will take your feedback into account in our evaluation of this action.”
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