In today’s world, digital banking has become an essential part of our daily lives. For this reason, experiencing problems when accessing the app BBVA can be a source of great frustration.
Imagine that you need to check your balance, review transactions, send money, run a Bizum or simply make sure that everything is in order. And the app does not respond. Or, in the worst case, it does not allow you to access your account.
These types of failures not only disrupt your daily activities, but can also raise concerns about the safety of your money.
For what reasons you cannot access the BBVA app
There are multiple reasons why you could be facing problems when trying to access the BBVA app. Before panicking and contacting your bank, there are some checks you can do to try to fix the fault yourself.
The first thing you should do is be patient. Sometimes technical problems are temporary and resolve themselves after a few minutes. You can check on BBVA’s social networks or on technology news sites if there is a general drop in the service.
A simple restart of the mobile can resolve many errors. Try closing all open applications and restarting your device before trying to access the BBVA app again.
Also make sure that you are using the latest version of the BBVA app. Go to your device’s app store (Google Play Store or Apple App Store) and check if updates are available. Old versions of the app may have bugs that have already been corrected in subsequent updates.
Try to confirm that your device meets the minimum requirements to run the BBVA app. Check the BBVA website or the app description in the app store to obtain this information.
Cached or corrupted data can cause errors in the app’s operation. In this case, you must go to your mobile settings, select the BBVA app and delete the cache or data. Then try to log in again.
You should also keep in mind that an unstable Internet connection may prevent the app from working correctly. Try connecting to a different Wi-Fi network or use your mobile data to see if the problem persists.
Make sure your device has the latest version of the operating system installed. System updates may include security and compatibility improvements that make the BBVA app easier to operate.
Other problems related to your BBVA account
If you have tried all of the above solutions and you still cannot access your account, it is possible that the problem is directly related to your BBVA account.
Make sure you are entering the correct password. If you have forgotten it, use the password reset option available in the app or on the BBVA website.
After several failed login attempts, your account may be temporarily locked for security reasons. In this case, wait the time indicated by the bank before trying to access it again or contact BBVA customer service.
If you have two-step authentication activated, verify that you are correctly entering the code sent to your mobile or email. Make sure your contact details are updated in your BBVA account.
What to do if nothing works?
If you have followed all these steps and you still cannot access the BBVA app, it is time to contact the bank’s customer service.
You can do so through official channels such as the customer service telephone number, online chat or by visiting a BBVA branch. Make sure you have all relevant information about your account on hand to help resolve the issue.
