The Board will work with Chile and Canada to improve access to public services for vulnerable groups

The Junta de Andalucía will work with government departments of Chile and Canada to seek “innovative solutions that improve access to public services for especially vulnerable groups”, mainly people who, “due to age, training or economic resources, are alien to the digital world” , and those who live in rural environments far from in-person care centers. In this way, the OECD has selected a project from the Andalusian Government, among more than 72 proposals presented by 25 countries, for the ‘Gov2Gov’ innovation incubator program between governments, as reported this Saturday by the Board in a note in which He explained that this is an initiative that promotes collaboration between countries to find solutions to similar problems faced by different public administrations. On the one hand, problems raised by different governments have been selected – called ‘challenge owners’ – and, on the other, proposals for initiatives to address them also developed by government teams – ‘solution providers’ – that have already faced before with similar challenges. Among all the challenges raised, the OECD has selected four presented by the Ministry of Justice, Local Administration and Public Function of the Government of Andalusia; the French Ministry of Ecological Transition; the General Secretariat of Participation of the Presidency of Brazil; and the Department of Social Security and Welfare of the Administration of the Republic of Italy. The selected challenges were made public in May so that governments with experience addressing similar problems could present their proposals for solutions and, from there, make a selection and put them in contact with each other. In the case of the challenge launched by the Junta de Andalucía, the OECD has selected the Chilean Government Laboratory and the Canadian Department of Employment and Social Development as solution providers. During the coming months, the General Secretariat of Public Administration of the Board will work with both countries to build a network of assistance and support that gives “full coverage” to citizens, eliminating barriers to access to services in general and, especially to those provided through electronic administration, which are provided to people in vulnerable situations – due to age, disability, economic situation or other circumstances – and those who live in rural areas far from in-person care centers. The objective of the ‘Gov2Gov’ program is for public administrations ‘owners of challenges’ to learn about the initiatives launched by other countries, as well as the ideas that these ‘solution providers’ can contribute based on their experiences.