From October, the short information number of “Sodra” will no longer work: questions can be asked in the following ways | Business

Sodra’s short information number 1883, by which operators can apply increased call rates, will work until the end of September.

Phone [phone] provides information on all Sodra services, and information center specialists answer a million calls a year.

With the “Sodra” information number, residents can consult on issues of pensions, benefits, contributions, register in advance for a visit to customer receptions or leave confidentiality messages.

In order to receive personal information by phone [phone], the Customer Identification Code – KID is required. This is a unique code, after dictation, consultants provide information about the client’s personal data and can comment on his specific situation.

The KID code can be obtained in two ways: by logging into your personal Sodra accounts or by visiting any Sodra branch with an ID.

If you do not confirm your identity, “Sodras” information is only provided for general consultations over the phone.

Every day, residents call the “Sodra” information center about 5 thousand times. In 2023, a total of almost one million calls were served, and by August of this year – almost 800 thousand calls.

You can also ask your questions to Sodra through other information channels.

After connecting to the personal accounts it is possible to initiate an online conversation with a consultant. When communicating through this secure channel, consultants may provide personal information. Live chats are available during business hours.

You can also submit an inquiry by logging into your personal Sodra account. In response to it, consultants may provide personal information. The answer is provided within 20 working days at the latest.

Residents can also write to “Sodra” by e-mail at [e-mail]. If the request submitted by e-mail is signed with a qualified electronic signature, personal information is provided to the person. Otherwise, only general information is provided.